Adam Jalal
Tinley Park,IL
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service
Spirit Halloween Store
Orland Park , IL
10.2023 - 11.2023
- Completed day-to-day duties accurately and efficiently.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Food and Beverage Server
Patio Restaurant And Motel - Door County
Orland Park, IL
02.2023 - 08.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Calculated charges, issued table checks and collected payments from customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Still In High School
Andrew High School
Tinley Park ILSkills
Speak another language- Arabic
- Customer Service
- Understanding Customer Needs
- Calm Under Pressure
- Customer Service Excellence
- [Language] Fluency
- Credit Card Payment Processing
- High-Energy Attitude
- Sales Transactions
- Food Assembly
- Food and Safety Standards
- Cash Handling Experience
- Food Handling Standards
- Cross-Functional Teamwork
- Food and Beverage Pairing
- Cleaning and Sanitation
- Fast-Paced Environment
Languages
Arabic
Elementary
Timeline
Customer Service
Spirit Halloween Store
10.2023 - 11.2023
Food and Beverage Server
Patio Restaurant And Motel - Door County
02.2023 - 08.2023
Still In High School
Andrew High School