Summary
Overview
Work History
Education
Skills
A Little Story
Languages
Timeline
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Jiovanni Hyppolite

Brooklyn,NY

Summary

Adept in customer service and multilingual in French, Haitian Creole, and English. Help customers from all over the world whether you speak french, creole or english discover what they seek. I enhanced customer loyalty and expanded clientele at Walgreens through exceptional service and professional networking. Leveraging empathy and a customer-first approach, I consistently exceeded service goals, underscoring my expertise in customer satisfaction and support.

Overview

1
1
year of professional experience

Work History

Customer Service

Duane Reade By Walgreens
02.2024 - Current
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Managed concierge team, ensuring consistent delivery of exceptional customer service.
  • Expanded business clientele through professional networking and exceptional customer service.

Customer Service Cashier

Walgreens ( Duane Reade )
06.2023 - 02.2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

Manhattan Comprehensive Night And Day High School
New York, NY
08.2023

Skills

  • Speak French, Haitian Creole and English
  • Pharmacy Customer Service
  • Customer service expert
  • Superb Customer Service
  • Customer service support
  • Language Localization

A Little Story

I grew up in Haiti, where Haitian Creole was my first language. I studied French in school for over 14 years, during which we were required to speak French the language in the educational environment. Three years ago, I moved to the United States, learned English, and graduated from high school. I recently completed my first semester in college and am currently working as a cashier. In this role, I assist customers using my multilingual skills, whether they speak English, French, or Haitian Creole to help them discover what they seek.

Languages

English
Full Professional
French
Full Professional
Haitian Creole
Native or Bilingual

Timeline

Customer Service

Duane Reade By Walgreens
02.2024 - Current

Customer Service Cashier

Walgreens ( Duane Reade )
06.2023 - 02.2024

High School Diploma -

Manhattan Comprehensive Night And Day High School
Jiovanni Hyppolite