Edward Stanley Theard
Atlanta ,GA
Summary
Highly motivated customer service representative with a proven track record of exceeding customer satisfaction targets, skilled in handling diverse inquiries, de-escalating situations, and maintaining a positive customer experience.
Overview
14
14
years of professional experience
Work History
Sales Associate, Customer Service, Retention
Student Aid Center
Miami, FL
05.2018 - 09.2024
- In the sales department, I was responsible for enrolling clients into programs that will help.
- Consolidate their student loans. I worked diligently with clients to find suitable programs based on the client’s needs.
- Set up payment plans for debt liquidation.
- Handle customer complaints, provide appropriate solutions and alternatives..
- As a retention specialist I worked to increase loyalty and customer retention by resolving customer complaints and implementing retention strategies.
Loan Counselor
Direct Loan Lending
Miami, FL
03.2016 - 04.2018
- Interview applicants to determine financial eligibility for loans.
- Counsel applicants on loan repayments policies and restrictions.
- Set up repayment plans and modify existing setup if necessary.
- Maintain and review account records, updating and categorizing them according to status changes.
- Ensure loan applications are complete and correct.
Runner, Data Entry
Trinity Shipping
Doral, FL
11.2010 - 02.2016
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Education
Bachelor's in Accounting -
Miami Dade College
Everglades High School
Miramar, FLSkills
- I speak four languages English, Spanish, French and Haitian Creole
Timeline
Sales Associate, Customer Service, Retention
Student Aid Center
05.2018 - 09.2024
Loan Counselor
Direct Loan Lending
03.2016 - 04.2018
Runner, Data Entry
Trinity Shipping
11.2010 - 02.2016
Bachelor's in Accounting -
Miami Dade College
Everglades High School