Astute Business Owner experienced in operations management, productivity analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends or heeded all warnings during challenging times to boost business initiatives and reach sales objectives. Proficient with Microsoft's Business Suite. Expert in Customer service and employee relations.
Work History
Business Owner/Operator
Mama Lotties Pizza / Cafe Beignet
Gulf Shores / Orange Beach / Perdido Key, AL
02.1997 - Current
Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Monitored staff performance, providing final-say assessment over inquiries.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Put together realistic budgets based upon costs and fees for successfully operating business.
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Lent business acumen to meet day-to-day strategic objectives.
Consulted with customers to assess needs and propose optimal solutions.
Spearheaded business-related aims to meet budgetary, safety, and planning initiatives.
Employed prompt decision-making and in-depth research to resolve issues.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Business Owner/Operator
Andy's Ice Cream And Grill
Orange Beach, AL
01.2008 - 03.2017
Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Monitored staff performance, providing final-say assessment over inquiries.
Served as principal stakeholder over organization's complete operations.
Consulted with customers to assess needs and propose optimal solutions.
Input income and expense details into database to track business finances and address variances.
Created and monitored promotional approaches to increase sales and profit levels.
Provided outstanding coaching to employees to boost productivity.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Built and deployed operational procedures, training programs and administrative systems to handle needs.
FBO Lead /Supervisor
Mobile Air Center
Mobile, AL
05.2000 - 12.2005
Educated workers about proper safety procedures to prevent accidents and injuries.
Coordinated supervisory assignments to maintain strong front-line leadership over ramp and refueling operations.
Delivered superior customer service in every interaction and skillfully resolved conflicts.
Supervised entire process, from incoming Jet A and Avgas fuel and fuel farm management to quality assurance inspections via API gravity testing and tank sumping.
Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated employee performance and coached and trained to improve weak areas.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives and communication goals.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Provided supportive link between external customers and internal operations.