Biology
Adam Kampschoer
Oshkosh,WI
Summary
Well-rounded individual with experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests, and overseeing day-to-day tasks within a busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
Work History
Fulfillment Team Captain
Target
Oshkosh, Wisconsin
10.2019 - Current
- Handled payment processing duties
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions
- Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Arranged special accommodations for guests to maintain optimal satisfaction
- Managed customer complaints and rectified issues to complete satisfaction
- Assisted with purchases, locating items, and signing up for rewards programs
- Trained new employees in cashiering procedures, offering assistance in resolving financial issues.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
Escrow Assistant
Madison, Wisconsin
05.2017 - 08.2019
- Reviewed and interpreted buyer, seller, and lender instructions to assess escrow requirements
- Put together closing statements for buyer and seller review
- Ordered demands, HOA statements, evidence of insurance, and other required documents
- Managed master calendar of signings and organized related paperwork.
Education
High School Diploma - undefined
Sauk Prairie High School
Bachelor of Science - Biology
University of Wisconsin-Oshkosh
Skills
Teamwork and Collaboration
Customer Service
Leadership
Decision Making
Organization and Time Management
Active Listening
Analytical and Critical Thinking
Interests
Research
Parasitology
Timeline
Fulfillment Team Captain
Target
10.2019 - Current
Escrow Assistant
05.2017 - 08.2019
High School Diploma - undefined
Sauk Prairie High School
Bachelor of Science - Biology
University of Wisconsin-Oshkosh