Kulani Bates
Brooklyn
Summary
Fulfillment team captain at Macy's with a strong background in order fulfillment and team leadership. Achieved significant improvements in operational efficiency while consistently delivering high-quality customer service. Skilled in point-of-sale systems and effective communication, enhancing team performance and maintaining inventory accuracy. Board-certified pharmacy technician with a commitment to excellence in service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fulfillment Team Captain
Macy’s
Brooklyn
01.2025 - Current
- Order Fulfillment Facilitating and executing the picking, packing, and processing of online orders, including in-store and curbside pickup services.
- Led and directed colleagues in executing and completing daily tasks and priorities to enhance team effectiveness.
- Role-modeled outstanding customer service, resolved customer issues, and facilitated problem-solving to ensure positive experiences across all shopping channels.
- Technology Use Utilizing point-of-sale (POS) systems, handheld radio frequency (RF) equipment, and various applications to assist with selling and order fulfillment, and educating colleagues on their use.
- Assisted with store opening and closing procedures, managed inventory accuracy, processed new products, and maintained merchandise standards to support operational efficiency.
- Communication Meeting with people leaders to plan daily activities and provide continuous feedback for process improvements.
Fulfillment Associate
Macy’s
Brooklyn
01.2022 - 01.2025
- Located and extracted merchandise from sales floor and storage areas to fulfill customer orders efficiently.
- Read and confirmed merchandise information to ensure accuracy with work orders.
- Maintained clean and organized workshop environment to support operational efficiency.
- Greeting customers, ringing up purchases, and answering questions about products, merchandise, and services.
Seasonal Fragrance Sales Colleague
Macy’s
Brooklyn
10.2021 - 12.2021
- Processed fragrance sales with a focus on exceptional customer service experiences.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Educated customers on fragrance options and provided personalized recommendations.
- Executed daily tasks accurately and efficiently.
- Contributed innovative ideas to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and address product-related issues.
Educational show presenter
Asi-B Films
Johannesburg
01.2012 - 01.2015
- Showcased excellent public speaking skills at community events, effectively conveying educational content to various audiences.
- Cultivated strong interpersonal relationships with diverse audiences, enhancing engagement and participation during presentations.
- The show focused on teaching numeracy and literacy in previously marginalized languages in South Africa such as Xitsonga, Tshivenda and Sepedi.
Education
H.S. Diploma - South Africa Matric
Mahlahle Combined Independent School
Republic of South Africa06-2010
Skills
- Order fulfillment
- Quality control
- Inventory control
- Point-of-sale systems
- Attention to detail
- Time management
- Team leadership
- Process communication
- Verbal communication
- Written communication
- Reliability
Certification
- Certified Pharmacy Technician - 30339245 EXP: 04/26 - 04/28
Timeline
Fulfillment Team Captain
Macy’s
01.2025 - Current
Fulfillment Associate
Macy’s
01.2022 - 01.2025
Seasonal Fragrance Sales Colleague
Macy’s
10.2021 - 12.2021
Educational show presenter
Asi-B Films
01.2012 - 01.2015
H.S. Diploma - South Africa Matric
Mahlahle Combined Independent School