Adam Kepner
Macedonia,OH
Summary
- Dedicated professional with 17+ years of experience in Consulting, Professional Services, and Project/Program/Portfolio Management roles.
- Accomplished leader with a strong blend of business and technical acumen, specializing in managing and implementing large-scale, enterprise software solutions across various industries.
- Proven track record of exceeding customer expectations, delivering ROI, and fostering long-term business relationships.
- Expertise in building and scaling teams, with a focus on standardizing delivery and driving operational efficiency through metrics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager, Technical Consulting – Professional Services
Okta, Inc.
10.2022 - Current
- Lead team of 10 Technical Consultants tasked with delivering strategic solution implementations and ensure successful outcomes for large ARR customers
- Oversee billings, revenue targets, customer satisfaction, and resource development to meet 77% utilization targets QoQ
- Collaborate with Sales, Customer Success, Finance, and Legal to ensure customer satisfaction, from lead generation to post-implementation
- Spearheaded creation of repeatable methodologies to accelerate customer adoption of Okta solutions
- Defined operational standards, created KPIs (e.g., utilization, EvA, Book-to-Bill, CSAT), and advanced evolution of project methodology.
Principal Technical Project Manager – Professional Services
Okta, Inc.
04.2021 - 10.2022
- Built and led team of Project Managers, overseeing project delivery and ensuring achievement of quarterly portfolio revenue and utilization targets
- Developed onboarding and training programs to ensure team members effectively deliver value through the Okta Professional Services methodology
- Simultaneously managed a portfolio of customer engagements, ensuring successful delivery and optimal resource allocation
- Provided deep subject matter expertise in IAM best practices and assisted in the development of strategic sales plays and scoping engagements.
Senior Technical Project Manager – Professional Services
Okta, Inc.
08.2018 - 04.2021
- Led multiple project teams, delivering enterprise-level IAM implementations for large-scale customers across various industries
- Managed project governance and resource allocation to meet revenue and utilization targets
- Delivered 15-20 simultaneous enterprise projects ranging in budget from $10k to $2MM, ensuring adherence to scope, cost, timelines, and customer satisfaction.
Senior Project Manager – Global Professional Services
Aravo Solutions
01.2016 - 08.2018
- Led design and implementation of third-party risk management solutions for Global 2000 customers via SaaS platform
- Built custom integrations with third-party APIs to optimize processes and reduce manual effort
- Oversaw entire project lifecycle, including discovery, solution design, and post-launch support.
Principal Project Manager – Professional Services
Monitise Americas, Inc.
01.2013 - 01.2016
- Managed implementation of complex mobile banking solutions for top-tier financial institutions in the U.S and internationally
- Directed project management activities including requirements gathering, solution design/build, testing and release planning/execution.
Director – Mobile Interaction Practice
Attevo, Inc.
01.2011 - 01.2013
- Grew mobile consulting practice to $6 million in revenue, leading a team of 20
- Developed strategic business partnerships and managed large client relationships, focusing on mobile product strategy.
Education
BBA - Management Information Systems And Finance
Ohio University
Athens, OH06.2007
Skills
- Project Management: PMP-certified, experienced in Agile/Waterfall methodologies
- Team Leadership: Expertise in building and leading high-performing, cross-functional teams
- Client Engagement: Strong client-facing skills with focus on driving long-term partnerships
- Process Improvement: Proven ability to develop and optimize project methodologies and operational metrics
Certification
- PMP - Project Management Professional
- Okta-certified Professional, Administrator and Consultant
Timeline
Senior Manager, Technical Consulting – Professional Services
Okta, Inc.
10.2022 - Current
Principal Technical Project Manager – Professional Services
Okta, Inc.
04.2021 - 10.2022
Senior Technical Project Manager – Professional Services
Okta, Inc.
08.2018 - 04.2021
Senior Project Manager – Global Professional Services
Aravo Solutions
01.2016 - 08.2018
Principal Project Manager – Professional Services
Monitise Americas, Inc.
01.2013 - 01.2016
Director – Mobile Interaction Practice
Attevo, Inc.
01.2011 - 01.2013
BBA - Management Information Systems And Finance
Ohio University
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