Adam Kerr
Blandon,PA
Summary
- Claims Handling...Customer Service...Leadership Dedicated Customer Service Professional with 25+ years of experience, including recent success in the insurance industry as a Claims Casualty Adjuster. Utilizes critical thinking skills to assist in the development of claim handling processes that improve productivity. Collaborates seamlessly with management and co-workers by using excellent communication and interpersonal skills. Excels with minimal supervision, ensuring customers receive top-notch service while readily accepting new responsibilities. Core Competencies Include:
- Client Relationships
- Claims Handling
- Team Leadership
- Process Development
- Team Training
- Negotiations
Experienced with handling intricate claims and dispute resolutions. Uses analytical skills to assess risks and ensure compliance with industry regulations. Track record of fostering customer satisfaction and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Senior Claims Representative (Multi-Line)
Mutual Benefit Group
01.2024 - 01.2025
- Investigates, evaluates, and settles multi-line claims within established authority levels, including those of complexity and high exposures.
- Determines coverage, liability, and investigates claims for losses/damages/settlement values
- Reviews and interprets policies to determine coverage.
- Reviews reserves and modifies as necessary within established authority
- Negotiates with insureds, claimants, and legal representatives.
- Ensures compliance with the Unfair Claims Practices Act and Good Faith Claim Handling regulation.
Casualty Adjuster – Harrisburg, PA
Allstate Insurance Company
Harrisburg, PA
01.2008 - 01.2024
- Attorney Represented Uninsured/Underinsured Motorist Unit (Sept 2015-Present)
- Attorney Represented Bodily Injury Unit (May-Sept 2015)
- Unrepresented Bodily Injury Unit (Jan-April 2015)
- Unrepresented Uninsured/Underinsured Motorist Unit (2010-2015)
- Liability Adjuster – Liability Determination Unit, Jacksonville, FL (2009-2010)
- Express Office – Altoona, PA (2008-2009)
- Claims Processing Specialist, Subrogation Team (2009)
- Mentor, CIU Team (2009)
- Express Processor, Coverage Investigation (2008-2009)
- Handle attorney-represented first-party injury claims involving litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trials, or arbitrations.
- Responsible for complex investigations of policy-related coverage issues and evidence-based liability decisions.
- Evaluate medical records and bills to fairly and accurately negotiate and settle UM/UIM claims.
- Creates an accurate and timely historical record of every step of the claim process for future reference.
- Providing clear verbal and written communication as necessary.
- Works independently, prioritizes responsibilities, and manages a large claim pending.
- Develops and maintains an environment of ethics and integrity.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PA01-1999
Skills
- Coverage verification
- Claims investigation
- Claims analysis
- Claims processing
- Settlement negotiation
- Liability assessment
- Policy interpretation
- High exposure claims experience
- Investigations proficiency
- Loss evaluation
- Team collaboration
- Decision-making
- Interpersonal communication
- Coverage determination
- Coverage assessments
Accomplishments
CT, DE, KY, LA, NC, NH, RI, SC, TX, VT
Timeline
Senior Claims Representative (Multi-Line)
Mutual Benefit Group
01.2024 - 01.2025
Casualty Adjuster – Harrisburg, PA
Allstate Insurance Company
01.2008 - 01.2024
Bachelor of Science - Marketing
Indiana University of Pennsylvania