Adam Kerzan
Brazil,IN
Summary
Hardworking & passionate job seeker, eager to secure a full-time, entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management & problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart
05.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized over 50 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed several conflict resolutions with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
Crew Member
McDonald's
01.2022 - 07.2022
- Efficiently handled customer orders, understanding their preferences, ensuring accuracy & attention to detail during preparations
- Efficiently managed the front counter, taking orders & processing payments with a focus on speed & accuracy, resulting in a 10% decrease in average customer wait time
- Prepared & assembled food items, ensuring adherence to McDonald's' quality standards & recipes, contributing to a 15% increase in customer satisfaction ratings
- Maintained a clean & organized work area, following strict health & safety guidelines to ensure a hygienic food service environment
- Actively participated in team meetings & contribute ideas for menu improvements & promotional strategies, several of which have been successfully implemented
Education
No Degree - Cyber Security
Trident University International
Cypress, CA09.2026
High School Diploma -
Grafton High School
Yorktown, VA06.2021
Skills
- Exceptional customer service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Multi-tasking strength
- Verbal/written communication
- Goal-Oriented
- Excellent people skills
- Reliable and punctual
- Computer Proficiency and Microsoft Office
Goals
Further developing opportunities that pursue organizational goals/objectives while gaining vital work experience.
Languages
German
Limited Working
Spanish
Limited Working
Russian
Limited Working
Timeline
Sales Associate
Walmart
05.2024 - Current
Crew Member
McDonald's
01.2022 - 07.2022
No Degree - Cyber Security
Trident University International
High School Diploma -
Grafton High School