Adam Kirby
Marana,AZ
Summary
Seasoned professional with a proven track record in Customer Service, Code Enforcement and Compliance, and Emergency Response, adept in Policy Interpretation, Investigations & Processing, Disaster Response, and Critical Incident De-Escalation. Through my career I have demonstrated exceptional Problem-solving aptitude and Teamwork, effectively managing emergency situations and ensuring compliance with legal standards. Achieved significant dispute resolutions through mediation, enhancing operational efficiency and stakeholder and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Claims Adjuster
Progressive Auto Insurance
Tucson, AZ
09.2023 - Current
- Investigated and evaluated claims to determine liability, coverage, compensability, and extent of damages.
- Conducted interviews with claimants and witnesses to obtain statements regarding the circumstances of the loss.
- Reviewed legal documents such as contracts or policies for accuracy and applicability.
- Established contact with insureds, claimants, attorneys, witnesses and experts in order to obtain information necessary for proper evaluation of claims.
- Negotiated settlement amounts with claimants or their representatives in an effort to resolve claims quickly and amicably.
- Maintained accurate documentation throughout claim files including notes from conversations held with all parties involved.
- Provided prompt customer service by responding promptly to inquiries from internal departments or external customers.
- Communicated with personnel and legal counsel on claims involving litigation.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Interpreted insurance policy language to apply appropriate coverage.
Logistics Response Officer
U.S. Department of Health and Human Services
Washington, DC
03.2023 - Current
- Assisted in the implementation of emergency response plans and procedures.
- Conducted regular safety inspections, identified hazards and provided recommendations for corrective action.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Studied successful plans from other locations to assess opportunities to improve program operation.
- Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
- Established relationships with external partners such as the Red Cross, EMTs, police officers and other government entities involved in disaster relief efforts.
- Ensured compliance with applicable laws related to health, safety and environmental protection.
- Participated in post-emergency debriefing meetings to evaluate performance of responders.
- Attended conferences, seminars and workshops related to emergency preparedness topics.
- Created emergency situation status reports to discuss response and recovery efforts.
Code Enforcement Officer
Town of Marana
Marana, AZ
12.2021 - 06.2023
- Conducted on-site inspections of residential and commercial properties to ensure compliance with applicable codes and regulations.
- Investigated complaints regarding zoning violations, code enforcement issues and other municipal ordinances.
- Prepared detailed reports on inspection findings, including photographs of noncompliant properties or buildings.
- Assisted in the preparation of legal documents related to code enforcement activities, such as citations and notices of violation.
- Drafted letters to property owners informing them of violations and outlining corrective actions required for compliance.
- Educated property owners about local codes and ordinances, providing guidance on how to bring their property into compliance.
- Collaborated with other departments within the city government to resolve code enforcement issues in a timely manner.
- Attended hearings before administrative boards or courts concerning code enforcement cases.
- Ensured that all necessary records were properly maintained, including case files, inspection logs, photographs, affidavits and court orders.
- Provided expert testimony at hearings regarding the interpretation of codes or regulations.
- Organized public outreach campaigns designed to inform citizens about relevant laws and regulations.
- Developed strategies for enforcing codes more effectively while minimizing disruption for affected parties.
- Maintained contact with contractors hired by property owners in order to ensure completion of work in accordance with standards set forth by the municipality.
Code and Environmental Enforcement Officer
Pima County, AZ
Tucson, AZ
07.2017 - 12.2021
- Conducted investigations into alleged violations of the law and relevant regulations.
- Identified potential risks to public Health and Safety.
- Drafted detailed reports on investigation findings and submitted them to appropriate authorities.
- Collaborated with other law enforcement agencies in order to ensure compliance with applicable laws.
- Assessed situations for possible threats or hazards posed by individuals or groups of people.
- Developed strategies for dealing with potentially dangerous situations in a safe manner.
- Provided assistance during emergency response operations such as disasters or accidents.
- Investigated complaints from citizens about possible violations of environmental regulations.
- Worked with property owners and stakeholders to resolve violations of local, state, and federal environmental and building codes.
Education
GED -
Ironwood Ridge High School
Oro Valley, AZ05-2006
Skills
Property -
- Insurance regulations
- Policy Interpretation
- Claims Investigation & Processing
- Risk Assessment
- Insurance fraud expertise
Building and Safety
- Safety building code knowledge
- Building & Zoning laws expertise
- Legal Compliance and Legal Proceedings
- Building plan interpretation
- Investigative abilities
- Problem-solving aptitude
- Conflict Resolution
Disaster Response
- Emergency Response
- Exit planning
- Critical Thinking
- Teamwork and Collaboration
- Data collection and analysis
- Emergency Preparedness
- Documentation And Reporting
- Emergency response training and education
- Disaster Response and Recovery
- Stakeholder collaboration
- Evacuation Procedures
- Operations Management
Certification
- ICC Certified Zoning Inspector
- ICC Certified Property Maintenance and Housing Inspector
- ICC Certified Code Enforcement Officer
- Certified County Code Enforcement Official
Affiliations
- Volunteer with the Arizona Rangers State Law Enforcement Auxiliary - Just like serving the nation in the Army and National Disaster Logistics Response Team, I believe in giving back to the community and making a difference in peoples lives. And volunteering to ensure the safety of my community during large public events and providing for our communities youth is a part of who I am in this role.
Accomplishments
- 2016 Ranger of the Year - Arizona Rangers
Languages
English
Professional
References
References available upon request.
Timeline
Associate Claims Adjuster
Progressive Auto Insurance
09.2023 - Current
Logistics Response Officer
U.S. Department of Health and Human Services
03.2023 - Current
Code Enforcement Officer
Town of Marana
12.2021 - 06.2023
Code and Environmental Enforcement Officer
Pima County, AZ
07.2017 - 12.2021
GED -
Ironwood Ridge High School