Mark Mendoza
Richmond,TX
Summary
Talented Service Advsior for Domestic/Asian,Exoitcs makes and models Service advisor for 22 years. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Meticulous Claims Investigator effective at collecting and analyzing data used to devise fair and cost-effective settlements. Seasoned Insurance Collector excels at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Headstartwarrantygroup
Richmond, TX
10.2025 - 12.2025
- Conducted thorough investigations to determine claim validity and eligibility based on policy coverage.
- Analyzed claim data to identify trends and patterns, enhancing processing efficiency and accuracy.
- Collaborated with clients to gather necessary information and clarify coverage details for claims.
- Communicated effectively with claimants to address inquiries and provide updates on claim status.
- Reviewed and interpreted insurance policies to assess coverage and limitations for various claims.
- Maintained a high level of customer service by actively listening to client concerns and addressing them promptly.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Maintained accurate documentation of all claim activity within designated system. contract time expired did not stay on.
Claims Adjuster
ROSEMARK WARRANTY
Richmond, TX
07.2025 - 10.2025
- Reviewed new claims to determine validity and established necessary action steps.
- Provided feedback on service level agreements for external vendors used for claims processing purposes.
- Prepared written reports summarizing findings from investigations into automobile or casualty claims.
- Interpreted insurance policies to evaluate the scope of coverage provided by the policyholder. Contract expired.
Service writer
Jeff haas Mazda
Houston, TX
02.2023 - 03.2025
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Maintained records of customer interactions and transactions.
- Participated in ongoing training activities related to automotive technology advancements.
Technical Claims Specialist
GSFS GROUP
HOUSTON, TEXAS
07.2013 - 02.2023
- Reviewed new files to determine current status of claim and to develop plan of action.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Conducted full claim investigations and reported updates and legal actions.
- Followed up with customers on unresolved issues.
- Maintained strong knowledge of basic terminology to better understand services and procedures.
- Investigates claims to determine whether coverage is provided.
- Handled [75] calls per [5-6 min] to address customer inquiries and concerns
- Participated in team-building activities to enhance working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and maintained courteous and effective working relationships
- Conducted research, gathered information from multiple sources and presented results
- Successfully maintain clean, valid driver's license and access to reliable transportation
Service Manager
Munday Mazda
HOUSTON, TX
01.2011 - 07.2013
- Engaged customers to assess service needs and devise practical solutions.
- Maintained productivity and quality by establishing clear performance benchmarks.
- Administered department budgets for expenditures, materials, and labor management.
- Conducted follow-ups with customers during and after installations to confirm satisfaction.
- Updated existing customers on new products and service changes to enhance sales by 10%.
- Provided guidance to technicians on automotive repair, tool usage, and equipment operation.
- Inspected rental equipment pre- and post-rental, documenting condition changes and initiating charges when necessary.
PRESS OPERATOR
MACO PLASTICS
STERLING HEIGHTS , MI
01.1990 - 01.1993
- Ensure that all safety regulations are followed while operating machinery.
- Maintain detailed logs of work performed including timesheets and materials used.
- Follow written instructions from supervisor regarding production jobs to be completed.
- Load rolls of material onto feed mechanism of press.
- Used air hoses and swabs to clean compression chambers, arbors and molds.
- Feed sheets into press manually if necessary.
- Inspect and test printed materials for defects such as smearing, blurring, fading, or streaking.
- Used care in loading molds to keep materials properly positioned.
- Removed printed materials from presses for transport to storage or finishing areas.
- Kept machines running at peak efficiency to meet demanding production targets.
SERVICE ADVISOR
GILLMAN GROUP HONDA.
Houston, TEXAS
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Oversaw warranty counseling process to manage expense controls.
Education
High School Diploma -
Henry Ford Ii High School
Sterling Heights, MI09.1988
Skills
- Settlement determinations
- Coverage assessments
- Claims
- Documentation abilities
- Collaborative relationships
- Insurance coverage verification
- Proficient in [SCS]
- Customer Service
- Claim investigation
- Claims processing
- Cost containment
- Policy interpretation
- Technical documentation
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Critical thinking
- Database management
- Active listening
- Problem-solving
- Negotiation techniques
- Empathy and patience
- Risk assessment
- Fact finding
- Record preparation
- Customer service
- Property claims
- Property adjusting
- Policy investigations
- Auto damage estimation
- Best practices implementation
- Decision-making
- Regulatory compliance
- Casualty and property loss
- Workflow management
- Insurance regulations
- Claims file documentation
- Claims investigations
- Rules of evidence
Certification
state of Texas
License/Registration 1806410
License/Reg Type Adjuster Adjuster
Qualification Property and Casualty
Most Recent Issue Date 01/09/2013
Exp Date 05/31/2026
Status /Active
License/Registration 1806410
License/Reg Type Adjuster Adjuster
Qualification Property and Casualty
Most Recent Issue Date 01/09/2013
Exp Date 05/31/2026
Status /Active
Languages
ENGLISH AND SPANISH
Fishing
love fresh water fishing take my son fishing every moment we get a chance.
Timeline
Claims Adjuster
Headstartwarrantygroup
10.2025 - 12.2025
Claims Adjuster
ROSEMARK WARRANTY
07.2025 - 10.2025
Service writer
Jeff haas Mazda
02.2023 - 03.2025
Technical Claims Specialist
GSFS GROUP
07.2013 - 02.2023
Service Manager
Munday Mazda
01.2011 - 07.2013
PRESS OPERATOR
MACO PLASTICS
01.1990 - 01.1993
SERVICE ADVISOR
GILLMAN GROUP HONDA.
High School Diploma -
Henry Ford Ii High School