ASHLEY VELEZ
Colorado Springs,CO
Summary
Licensed Claims Adjuster experienced in reviewing damage appraisals, determining coverage and paying claims.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
USAA
Colorado Springs, CO
07.2019 - Current
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims data, review facts of loss, verifies coverage, evaluates settlement value and settlement options and adjust adjust total loss claims within limit of authority
- Verified insurance claims and determined fair amount for settlement.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Conference Coordinator
PGi
Colorado Springs, CO
09.2015 - 07.2019
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Managed administrative logistics of events planning, event booking and event promotions.
Technical Support Representative
T-Mobile
03.2013 - 10.2014
- Support customer care in times of need by answering calls with billing, signal and data
- Identified researches and develops in concert with products and service improvements and recommends them to management for implementation.
Customer Care Supervisor
Xerox
07.2011 - 04.2013
- Managed a team of twelve agents enabling personal and professional development
- Developed processes and operational improvements to enhance efficiency and effectiveness of operation
- Continually met or exceeded quality service.
Education
GED -
2010
Skills
- Liability Determinations
- Claims Evaluations
- Insurance Policy Coverage Knowledge
- Settlement Determinations
- Customer Inquiries
Additional Information
P&C License
Timeline
Claims Adjuster
USAA
07.2019 - Current
Conference Coordinator
PGi
09.2015 - 07.2019
Technical Support Representative
T-Mobile
03.2013 - 10.2014
Customer Care Supervisor
Xerox
07.2011 - 04.2013
GED -
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