Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessica Redfield

Wilmington,NY

Summary

Claims Examiner with deep knowledge of Auto Liability claims industry. Solid abilities in developing objectives and strategies to settle Liability claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Detail-oriented Examiner with 1 year of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and Liability Resolution.

Insurance Adjuster skilled in investigating and analyzing liability concerning auto claims. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 1 year of experience interviewing specialists, witnesses and claimants to compile information. Resourceful professional promoting 1 year of expertise assessing coverage and overseeing claims review. Leverages well-developed communication skills to deliver information to policyholders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Geico

Claims Adjuster
02.2022 - 04.2023

Job overview

  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Maintained claims data in Atlas systems.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Collected Auto Accident information from customers to complete claims and legal files.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Handled incoming and outbound calls from customers and other stakeholders about claims processes.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Answered customer questions regarding deductibles.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Investigate and resolve liability claims and coverage issues.
  • Work with auto damage adjusters, other insurance companies and attorney's to resolve claims.
  • Worked claims anywhere from beginning to end
  • Set up claims payments
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
  • Evaluated original investigation reports and documents to resolve secondary concerns

Mirabito Convenience Store

Cashier
06.2021 - 01.2022

Job overview

  • Performed cash, card and check transactions to complete customer purchases.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Upsold additional products and services to customers, increasing revenue.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Oxford Academy High School

Substitute Teacher
02.2016 - 11.2018

Job overview

  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Monitored student progress and provided feedback to students, parents and school administrators.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Enforced school and class rules to maintain order in classroom.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Operated computers or audio-visual aids to supplement presentations.
  • Assisted students in mastering subject material and preparing for tests.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Monitored student performance and provided feedback to inform instruction.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed lesson plans designed by absent teachers.

Education

Norwich High School
Norwich, NY

High School Diploma

University Overview

Morrisville State College
Norwich

No Degree from Human Services

University Overview

SUNY Empire State College
Saratoga Springs, NY

No Degree from Family And Community Services

University Overview

Skills

  • Claims File Management Processes
  • File Documentation
  • Client Service
  • Customer Satisfaction
  • Database Management
  • Credit Card Payments
  • Corporate Policies and Procedures
  • Customer Inquiries
  • Electronic Systems
  • Claims Evaluations
  • Customer Interaction
  • Claims Negotiation
  • Excellent Customer Service Skills
  • Microsoft Word
  • Liability Determinations

Timeline

Claims Adjuster
Geico
02.2022 - 04.2023
Cashier
Mirabito Convenience Store
06.2021 - 01.2022
Substitute Teacher
Oxford Academy High School
02.2016 - 11.2018
Norwich High School
High School Diploma
Morrisville State College
No Degree from Human Services
SUNY Empire State College
No Degree from Family And Community Services
Jessica Redfield