Genevieve Muck
Overland Park,KS
Summary
Results-oriented Creative Professional with extensive experience in diverse industries, excelling in fast-paced environments. Proven ability to enhance customer satisfaction through innovative design solutions and strategic collaboration. Skilled in creating functional and aesthetically pleasing spaces, leveraging strong design principles and meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Agent
GEICO
Lenexa, KS
01.2022 - Current
- Built client trust with transparent communication about policies and coverage options.
- Increased cross-selling success by identifying complementary products for client protection.
- Educated clients on insurance products, enabling informed decision-making and enhancing customer satisfaction.
- Ensuring all client needs are met while providing an excellent experience.
Flex Sales Agent
SelectQuote Senior
09.2021 - 12.2021
- Enhanced customer satisfaction through the development of personalized insurance solutions.
- Conducted thorough needs assessments to identify appropriate coverage options for clients.
- Maintained up-to-date knowledge of industry trends to inform product development strategies.
Front End Associate
Sams Club
06.2021 - 09.2021
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Merchandise Sales Associate
Kohl's
06.2021 - 09.2021
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized merchandise displays to maximize visibility and drive sales.
Merchandise Specialist
HomeGoods
10.2020 - 12.2020
- Implementation of floor layouts changes to maximize space.
- Executed visual merchandising initiatives that aligned with brand standards and seasonal themes.
- Enhanced customer satisfaction with expert product knowledge and personalized assistance.
Server Trainer
Granfalloon
08.2016 - 08.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cocktail Server
Zocalo
03.2014 - 09.2015
- Provided exceptional customer service in high-volume environment, ensuring timely order delivery and guest satisfaction.
Department Manager
Von Maur
03.2011 - 03.2014
- Achieved department growth through two years of high-end merchandise sales success.
- Designed effective floor plans to enhance product visibility and customer engagement.
- Cultivated strong client relationships by maintaining a comprehensive business portfolio.
- Analyzed emerging industry trends to inform merchandising strategies and offerings.
- Delivered personalized service to strengthen customer loyalty and satisfaction.
Education
Associate of Arts - Fashion Merchandising
Johnson County Community College
Overland Park, KS05-2012
High School Diploma -
Salina Central High School
Salina, KS05.2006
Skills
- Effective multitasking
- Team management
- Microsoft Office
- Excellent Communication
- Interpersonal Skills
- Adaptability and Flexibility
- Visual design
- Excellent attention to detail
- Customer service minded
- Sales enhancement
- Client consultations
- Client relationship management
- Layout and design expertise
- Interior design flair
Timeline
Licensed Insurance Agent
GEICO
01.2022 - Current
Flex Sales Agent
SelectQuote Senior
09.2021 - 12.2021
Front End Associate
Sams Club
06.2021 - 09.2021
Merchandise Sales Associate
Kohl's
06.2021 - 09.2021
Merchandise Specialist
HomeGoods
10.2020 - 12.2020
Server Trainer
Granfalloon
08.2016 - 08.2020
Cocktail Server
Zocalo
03.2014 - 09.2015
Department Manager
Von Maur
03.2011 - 03.2014
Associate of Arts - Fashion Merchandising
Johnson County Community College
High School Diploma -
Salina Central High School