Robert James Stewart
Downers Grove,IL
Summary
Experienced claim adjuster with excellent communication, writing and documentation skills and dedication to the job. Self starter who is comfortable in a team environment, able to assess situations and take appropriate actions with minimal supervision from senior management.
Overview
22
22
years of professional experience
Work History
Claims Adjuster
Farmers Insurance
Lisle, Illinois
01.2024 - 05.2025
- Investigated third party auto liability claims, confirmed coverage, secured recorded statements, determined liability, negotiated settlement of assigned cases.
- Evaluated and prepared claim files for team discussion and approval in a virtual environment.
- Managed claim files remotely in a paperless environment within a secure proprietary network for claims handling.
- Used strong customer service skills to leverage positive relationships with represented and unrepresented claimants.
- Managed claims in the multiple venues including Illinois, Wisconsin, Minnesota and South Dakota.
- Recognized by peers for willingness to support and assist fellow team members.
Litigation Specialist
Direct Auto Insurance
Chicago, Illinois
05.2022 - 03.2023
- Handled bodily injury and property damage law suits in the state of Illinois and Indiana.
- Verified coverages, determined liability, provided action plans and assigned cases to defense counsel.
- Negotiated cost effective settlements with opposing counsels pre-suit or prior to discovery whenever mutually agreeable.
- Handled incoming phone calls on the general claims line, providing customer service to those seeking help with claims-related inquiries.
Liability Claims Adjuster
Stonegate Insurance Company
Norridge, Illinois
12.2012 - 05.2022
- Handled third party commercial auto liability claims involving tow truck and livery policies.
- Conducted phone interviews and recorded statements with insureds and claimants.
- Negotiated settlements with third party direct claimants and third party administrators.
- Drafted and submitted detailed claim evaluations for management review and authority decisions.
Auto Liability Adjuster
Acceptance Insurance
Lombard, IL
05.2010 - 06.2012
- Processed personal auto claims involving bodily injury and property damage.
- Evaluated policy language to assess potential coverage issues
- Facilitated settlements with direct claimants and attorneys representing claimants
- Conducted telephone interviews with involved parties to determine liability.
- Provided quality customer service to incoming callers on the dedicated claims line
Litigation Specialist
Affirmative Insurance
Chicago, Illinois
09.2003 - 04.2010
- Handled litigated and pre-suit claims in Illinois, Indiana and Louisiana venues.
- Audited legal invoices and issued payments to vendors.
- Participated in mediations and arbitration with defense counsel.
- Prepared written claim evaluations for round table discussions with management.
- Collaborated with defense counsel to strategize resolutions to litigated liability cases.
Education
Bachelor of Fine Arts -
Northern Illinois University
DeKalb, Illinois05-1993
Skills
- Proficient in the use of Guidewire Claim Center
- Coverage and Liability Assessment
- Settlement Determinations
- Excellent Customer Service
- Strong Interpersonal and Communication Skills
- Proficient in the use of Windows OS
Timeline
Claims Adjuster
Farmers Insurance
01.2024 - 05.2025
Litigation Specialist
Direct Auto Insurance
05.2022 - 03.2023
Liability Claims Adjuster
Stonegate Insurance Company
12.2012 - 05.2022
Auto Liability Adjuster
Acceptance Insurance
05.2010 - 06.2012
Litigation Specialist
Affirmative Insurance
09.2003 - 04.2010
Bachelor of Fine Arts -
Northern Illinois University
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