Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Erica Owens

Nashville,TN

Summary

Accomplished Claims Adjuster with extensive experience at Provencher & Company, LLC, specializing in claims investigation and evaluation. Recognized for exceptional customer service and negotiation abilities, effectively managing over 1000 claims monthly using Xactimate. Committed to ensuring regulatory compliance while maximizing client satisfaction through efficient claims processing.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Provencher & Company, LLC
Nashville, TN
01.2024 - Current
  • Investigate and process thousands of claims per month, evaluating policyholder information, loss details, and liability.
  • Coordinate with policyholders, third-party vendors, and legal teams to gather necessary documentation and evidence.
  • Assess damages for property, auto, and casualty claims, providing accurate repair estimates, and recommending claim settlements.
  • Communicate with clients to explain claims processes, coverage options, and settlement offers.
  • Ensure compliance with local, state, and federal insurance regulations while processing claims.
  • Maintain detailed records in the company’s claims management software, and ensure timely follow-ups on claims status.

Claims Assistant

Davies Risk Services
Nashville, TN
12.2022 - 01.2024
  • Assisted in reviewing and processing initial claims reports, gathering supporting documentation, and preparing case files.
  • Helped manage a portfolio of claims, ensuring that all relevant information was documented and processed promptly.
  • Liaised between adjusters and clients to schedule inspections, gather evidence, and communicate claim statuses.
  • Supported senior adjusters with administrative tasks, including filing, organizing reports, and preparing settlement documentation.

Insurance Customer Service Representative

First Call, Inc
Nashville, Remote
01.2020 - 12.2022
  • Answered inbound calls from policyholders, addressing inquiries regarding coverage, claims, and billing.
  • Detailed documentation requirements to ensure client understanding.
  • Worked collaboratively with the claims department to assist clients with the initiation of claims.
  • Managed and resolved customer complaints, ensuring customer satisfaction, and retention.

Education

Associate of Applied Science - Business Administration and Management

Nashville State Community College
Nashville, TN
05.2010

High School Diploma -

Hunters Lane High School
Nashville, TN
05-2003

Skills

  • Claims Investigation and Evaluation
  • Policy interpretation and application
  • Customer Service and Negotiation
  • Damage Assessment (Property, Auto, Casualty)
  • Risk Assessment and Liability Determination
  • Data Entry and Claims Documentation
  • Settlement Negotiation Skills
  • Regulatory Compliance Management
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Claims Management Software (Xactimate, Guidewire, ClaimXperience)
  • Experience with Xactimate and Guidewire
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Customer Relationship Management (CRM)
  • Automobile claims specialist
  • Empathy and patience
  • Verbal and written communication
  • Legal compliance
  • Settlement management
  • Interviewing techniques
  • Liability assessment

Affiliations

Member of The National Association of Insurance Commissioners

Certification

Licensed Claims Adjuster, Florida, W956360

References

Available upon request.

Timeline

Claims Adjuster

Provencher & Company, LLC
01.2024 - Current

Claims Assistant

Davies Risk Services
12.2022 - 01.2024

Insurance Customer Service Representative

First Call, Inc
01.2020 - 12.2022

Associate of Applied Science - Business Administration and Management

Nashville State Community College

High School Diploma -

Hunters Lane High School

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Erica Owens