Ja Shaun Pullman
Aurora,CO
Summary
Dedicated professional with over 9 years in customer service and administration, skilled in claims evaluation and relationship building. Proven ability to manage over 500 accounts while delivering exceptional service that enhances client loyalty. Strong communicator and problem-solver, poised to contribute to team success and achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
Denver, Colorado
05.2025 - 11.2025
- Evaluated claims to determine coverage and liability for Progressive Insurance.
- Reviewed policy documents and assessed damages to ensure accurate claim processing.
- Investigated claims by reviewing evidence and conducting interviews with witnesses.
- Communicated with clients to gather information, clarifying claim details for efficient resolution.
- Advised clients on claims processes and resolved inquiries effectively.
- Collaborated with repair shops to obtain estimates and coordinate timely repairs.
Rep 3, Finance & Accounting (Court Svcs-XPE)
Comcast-Xfinity
Denver
03.2016 - 03.2025
- Delivered a positive employee experience through a Gratis tool for test accounts, store accounts, tech locations and any business-related account
- Delivered exceptional service, building strong relationships with clients.
- Collaborated with leadership to ensure timely application and scheduling of requested equipment and services for store and business accounts
- Coordinated account changes, billing updates, and customer education details for employees
- Documented 500+ accounts in compliance with tool requirements
- Assigned and managed projects for business events, new store openings, and product testing to support daily operations
- Worked personal and escalated emails for extended problem solving
- Behaviors regarding working together, making decisions and supporting change were achieved in each daily task
Technical Support
DIRECTV
Denver
09.2015 - 01.2016
- Enhanced customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Boosted company productivity by providing efficient technical support to internal teams.
- Assisted customers with inquiries related to new and existing cable and wireless services.
- Handled billing inquiries, including processing payments, setting arrangements, and discussing account payment methods.
- Researched and analyzed pricing information from various cable service providers to inform competitive strategies.
Healthcare Agent
Connexions- United HealthCare
Denver
03.2013 - 10.2014
- Accessed member health accounts using quality health care systems to resolve health-related issues
- Accessed medical bills and claims history, viewed medications that the members were on
- Took a very high volume of inbound calls
- Navigated to appropriate departments to resolve member inquiries
- Reviewed billing and credit issues, implementing necessary adjustments to accounts
- Trained/Experienced on clerical work such as patient registration, insurance verification and updating patient records
- Executed administrative and clerical tasks to enhance operational support
- Managed office tasks including faxing and copying documents
- Requested and procured office supplies to maintain operations
WellPoint Anthem Blue Cross Blue Shield - Medical Records Clerk
Aerotek (Temp Agency)
Denver
10.2011 - 02.2013
- Delivered exceptional customer service, ensuring members felt supported in a health program
- Supported members of various age groups with health insurance inquiries, facilitating access to necessary information
- Addressed health-related inquiries from customers regarding health survey and directed to appropriate resources
- Spoke with existing members about new updates on health program and new members
- Providing technical assistance and resolving any issues
Education
High School Diploma -
Montbello High School
Denver05-2010
Some College (No Degree) -
Community College of Aurora
AuroraSkills
- Claims evaluation
- Claims Negotiation
- Policy analysis
- Damage evaluation
- Claims investigation
- Task prioritization
- Multitasking abilities
- Communication skills
- Relationship building
LANGUAGES
English, Full Professional
PROJECTS
With Xfinity, I have worked many special projects for any product testing location for new hires and technicians. Each project was detailed about what needed to be done per request. New equipment that was close to being launched for customers required testing, so I was a part of new equipment testing for effectiveness. I was also worked projects where a number of accounts were assigned to us individually to change coding or remove services that were no longer available.
Accomplishments
- Collaborated with multiple selected teammates in the development of new store openings and product testing.
- Achieved monthly performance expectations through effectively helping with Requests.
- I was awarded Top Performer in 2020 for the "Awesome Award" in Mountain West Region at Comcast.
Timeline
Claims Adjuster
Progressive Insurance
05.2025 - 11.2025
Rep 3, Finance & Accounting (Court Svcs-XPE)
Comcast-Xfinity
03.2016 - 03.2025
Technical Support
DIRECTV
09.2015 - 01.2016
Healthcare Agent
Connexions- United HealthCare
03.2013 - 10.2014
WellPoint Anthem Blue Cross Blue Shield - Medical Records Clerk
Aerotek (Temp Agency)
10.2011 - 02.2013
High School Diploma -
Montbello High School
Some College (No Degree) -
Community College of Aurora