Dynamic team leader with a strong background in optimizing productivity and driving sales performance. Expert in training staff and resolving customer issues, contributing to a positive work environment and exceeding departmental goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stocking 1 Associate
Walmart
Sterling Heights
07.2025 - Current
Stocked shelves with merchandise ensuring proper organization and visibility.
Maintained cleanliness and orderliness in the stockroom and sales floor.
Operated equipment for moving heavy merchandise safely and efficiently.
Organized backroom areas, ensuring all items were properly stored and labeled.
Provided excellent customer service by responding courteously to inquiries.
Digital Team Lead
Walmart
Chesterfield
08.2024 - 07.2025
Trained new employees on company policies and operational procedures.
Assisted in scheduling shifts to maintain adequate staffing levels.
Monitored team performance and provided constructive feedback regularly.
Delegated daily tasks to team members to optimize group productivity.
Resolved escalated customer complaints or queries promptly and efficiently.
Responsible for over 2,000 weekly orders and more than $250,000 in weekly department sales.
Responsible for up to 70+ direct reports.
Launched Internalized Parcel delivery service
Seasonal Team Lead
Walmart
Clinton Township
05.2023 - 08.2024
Responsible for the Toys, Garden Center, and Seasonal departments.
Departments estimated $2 to $3 million in sales per fiscal year.
Led team meetings to discuss daily operations and address staff concerns.
Coordinated merchandise stocking and ensured proper product placement on shelves.
Fostered a positive work environment through team-building activities and support.
Collaborated with management to develop strategies for increasing sales performance.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Responsible for arranging a modular layout to maximize sales floor space and flow.
Walmart certified Hi-Lo, Electric Pallet Jack, Walkie-Stacker, and Scissor Lift operator and trainer.
DSD Receiver
Walmart
Clinton Township
01.2023 - 05.2023
Received and processed incoming merchandise shipments accurately.
Operated warehouse equipment safely and efficiently during unloading.
Maintained a clean and organized work environment for safety compliance.
Ensured all safety protocols were followed while operating the forklift or other material-handling equipment.
Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
Digital Personal Shopper
Walmart
Clinton Township
07.2020 - 01.2023
Assisted customers in selecting products based on preferences and needs.
Provided product information and recommendations to enhance shopping experience.
Managed shopping lists to fulfill customer requests efficiently.
Delivered exceptional customer service by addressing inquiries and concerns promptly.
Trained new staff on best practices for personalized shopping assistance.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MI
06-2022
Some College (No Degree) - Nursing
Macomb Community College
Warren, MI
Skills
Equipment operation
Inventory management
Safety compliance
Team leadership
Staff training
Problem solving
Effective communication
Time management
Conflict resolution
Detail orientation
Unloading merchandise
Plan-o-grams
Forklift operation
Receiving procedures
Languages
English
Professional
Polish
Limited
Certification
Walmart Certified Powered Lifting Equipment Operator and Trainer