Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Raven McDaniel

Cordova,TN

Summary

Dedicated Customer Support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Remote position. Offering excellent communication and good judgment.

Overview

9
9
years of professional experience

Work History

Stocking 1 Associate

Walmart
Bartlett
05.2024 - 06.2024
  • Assisted customers in locating products on the shelf or in the backroom.
  • Performed inventory counts of merchandise on a regular basis.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Provided excellent customer service by responding courteously to inquiries.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Checked expiration dates on perishable items to ensure freshness.
  • Collaborated with team members to execute promotional displays quickly and accurately.
  • Arranged product on shelves following merchandising guidelines.
  • Stocked merchandise by UPC codes and read labels to match.

Collections Specialist

American Financial/American Car Center
Memphis, TN
04.2022 - 02.2023
  • Counseled debtors on payment options and arranged installment agreements
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Discussed options with delinquent clients in terms of proposed solutions or Repossession
  • Processed payments and contracts on accounts
  • Maintained high volume of calls and met demands of busy and productive group
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Researched accounts and completed due diligence to resolve collection problems
  • Negotiated to collect balance in full
  • Handled 120 outbound and inbound calls daily with goal of collecting owed debt
  • Used skip tracing and other techniques to locate debtors.

Barista

Starbucks
Germantown, TN
05.2017 - 12.2018
  • Greeted guests with pleasant smile and superior customer service
  • Provided customers with product details such as coffee blends and preparation descriptions
  • Updated menu with daily offerings and specials, using personalized artistic touches
  • Described menu items to customers and suggested products that might appeal to them
  • Correctly followed all health, safety and sanitation guidelines
  • Maintained calm demeanor during high-volume periods and special events
  • Arranged merchandise in innovative and eye-catching displays
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Organized service and seating areas
  • Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise
  • Weighed, ground and packed coffee per customer orders
  • Customer service
  • Cleaned and sanitized work areas, utensils and equipment
  • Resolved customer disputes with tact and professionalism
  • Greeted and connected with every customer, recommending drinks and pastries
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
  • Developed knowledge of teas, including growing practices and flavor profiles
  • Operated computer cash registers,by using keyboard and headsets to complete customer request.

Handler

Fedex Express Hub
Memphis, TN
05.2016 - 06.2017
  • Stood for long hours, frequently reached and moved up to [40] pounds at time
  • Managed customer merchandise and boxes in safe and efficient way
  • Unloaded cargo from truck with hand trucks and pallet jacks
  • Key member of global distribution operations team that coordinated shipments across man countries
  • Negotiated contracts with outside providers to minimize costs to company and customers
  • Evaluated operational records and made scheduling adjustments to maximize efficiency
  • Assisted in loading delivery trucks with prepared packages
  • Ensured packages were sealed properly
  • Used scanners to track parcel information such as condition or receipt
  • Forecasted manpower requirements based on daily workload and company targets
  • Stacked and transported all overstock to storage areas
  • Inspected product load for accuracy and safely transported it around warehouse.

Team Member

Dairy Queen
Cordova, TN
04.2015 - 05.2017
  • Worked hard to learn all required tasks quickly to maximize performance
  • Corrected issues in timely manner to maintain productivity goals
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Excelled in exceeding daily credit card application goals
  • Stocked and rotated inventory regularly
  • Organized store by returning all merchandise to its proper place
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Computed accurate sales prices for purchase transactions
  • Regularly sought opportunities to up sell and add on additional merchandise
  • Communicated all merchandise needs or issues to appropriate supervisors
  • Helped customers select products that best fit their personal needs
  • Kept abreast of rapidly evolving technology
  • Informed customers about sales and promotions in a friendly and engaging manner.

Education

Nail Technician Certificate - Manicuring

Gould's Academy
Memphis, TN
11-2031

Certified Nursing Assistant - Medical Assisting

Career Academy
Memphis, TN
06-2019

High School Diploma - General studies

Germantown High School
05.2016

Skills

  • Active listener
  • Espresso machine operation
  • CPR certified
  • Proficient in Microsoft
  • Customer service expert
  • Cash handling accuracy
  • Strong communication skills
  • Adaptive team player
  • Dependable and reliable
  • Call center experience
  • Collections
  • Analytical problem solver

Affiliations

  • Member of Spanish club
  • Member of Art club
  • Perfect attendance

Timeline

Stocking 1 Associate

Walmart
05.2024 - 06.2024

Collections Specialist

American Financial/American Car Center
04.2022 - 02.2023

Barista

Starbucks
05.2017 - 12.2018

Handler

Fedex Express Hub
05.2016 - 06.2017

Team Member

Dairy Queen
04.2015 - 05.2017

Nail Technician Certificate - Manicuring

Gould's Academy

Certified Nursing Assistant - Medical Assisting

Career Academy

High School Diploma - General studies

Germantown High School

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Raven McDaniel