Adam Latham

I troubleshoot, repair, and install as needed cable television, internet and phone services for residential customers in the Jackson, MS marketplace.

My primary goals were to troubleshoot, repair, and install cable television, internet, and phone services for residential customers in the North Texas market.

• Completed daily, weekly and monthly checklists on plant equipment such as power supplies, passive and active line devices, and head end equipment to maintain system integrity.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Repaired damaged mainline cable and fiber lines as needed, along with minor new construction for plant builds.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Trained other field technicians on correct ways to track and repair minor mainline issues such as outages.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Checked for storm damage around property and contacted supervisor with findings.
• Adhered to company safety and OSHA procedures to minimize accidents.
• Finalized work on building plant by completing basic troubleshooting and other finish work.
• Partnered with facility management to successfully complete projects within anticipated deadlines.

• Troubleshoot, repair, and install cable television, internet, and phone services for commerical and residential customers as needed.
• Installed new equipment and explained operation and routine use to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Assisted team members with passive and active equipment troubleshooting and diagnostics.
• Demonstrated increased knowledge of company products and equipment.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.