Adam LaVallee
Coloma,MI
Summary
Proven leader with a track record of enhancing operational efficiency and revenue at Safe Harbor Marinas. Skilled in team leadership and problem-solving, adept at multitasking and fostering positive client relationships. Successfully increased revenue through strategic upselling and cost-effective vendor negotiations, demonstrating exceptional organizational skills and a results-driven approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Safe Harbor Marinas
02.2021 - Current
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
Security Supervisor Line 5
US Towboat/Embridge
10.2018 - 01.2021
- Conducted regular patrols of waterways to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Screened vendors and contractors before granting access to restricted areas within the waterways.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Yard Manager
Tower Marina
01.2014 - 02.2020
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
- Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Supervised In/Out activities on-site to ensure correct handling of all boats while minimizing potential hazards.
- Proactively identified opportunities for process improvements within the yard operations.
- Developed contingency plans to handle unexpected situations such as inclement weather or sudden increase in workload.
- Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
Marina Manager
Anchors Way Marina
02.2010 - 04.2013
- Optimized staff scheduling to ensure adequate coverage during peak hours while minimizing labor costs.
- Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
- Collaborated with local businesses to establish partnerships that benefited both parties in boosting tourist traffic at the marina.
- Coordinated marina events to foster a positive community atmosphere, attracting new customers and retaining current clientele.
- Conducted market research analyzing competitor offerings allowing adjustments to pricing structures or amenities provided to maintain competitiveness within the industry.
- Developed strong relationships with vendors and suppliers for cost-effective procurement of goods and services.
- Oversaw environmental initiatives ensuring sustainable practices were followed throughout the facility''s daily operations.
- Identified opportunities for business expansion, evaluating potential investments in additional facilities or services designed to increase revenue streams.
- Implemented an effective maintenance schedule for timely repairs and upkeep of docks, piers, boats, and other marina assets.
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
- Enhanced safety measures, conducting regular inspections of facilities, equipment, and infrastructure to ensure compliance with regulations.
- Ensured proper documentation was maintained including insurance policies/licenses required for operating a successful Marina.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
In/Out Driver
Grand Isle Marina
04.2002 - 05.2008
- Followed all relevant safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating boats.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate lifts and assess maintenance needs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Navigated challenging weather conditions safely while maintaining in/out service.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Worked the gas dock, pump out and convenience store.
Education
Bachelor of Arts - Criminal Justice
Ferris State University
Big Rapids, MI04.2008
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Certification
- Captains License - [Timeframe]
- Enviromental Training - [Timeframe]
Timeline
Service Manager
Safe Harbor Marinas
02.2021 - Current
Security Supervisor Line 5
US Towboat/Embridge
10.2018 - 01.2021
Yard Manager
Tower Marina
01.2014 - 02.2020
Marina Manager
Anchors Way Marina
02.2010 - 04.2013
In/Out Driver
Grand Isle Marina
04.2002 - 05.2008
Bachelor of Arts - Criminal Justice
Ferris State University
- Captains License - [Timeframe]
- Enviromental Training - [Timeframe]
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