Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Transit Driver
Tohono O'odham Nation Health Care
02.2025 - 06.2025
Ensured timely and safe transportation of passengers across designated routes.
Conducted routine vehicle inspections to maintain safety and operational standards.
Assisted passengers with disabilities, ensuring compliance with accessibility regulations.
Maintained accurate records of daily operations, including mileage and passenger counts.
Security
Cafe Santa Rosa
05.2022 - 08.2024
Enhanced data security by consistently updating storage methods and maintaining strict access controls.
Conducted thorough building inspections to identify potential security risks and recommend appropriate corrective actions.
Monitored venue for safety and compliance with regulations.
Managed crowd control to ensure orderly conduct during events.
Conducted ID checks to verify age and prevent underage entry.
Responded promptly to altercations, de-escalating situations effectively.
Collaborated with security team to implement safety protocols.
Transit Bus Driver
Hasan Leadership & Prep School
03.2022 - 10.2022
Operated transit buses safely across designated routes while adhering to traffic regulations.
Provided exceptional customer service by assisting passengers with inquiries and ensuring a pleasant travel experience.
Conducted pre-trip inspections to verify vehicle safety, maintenance, and readiness for operation.
Managed time effectively to maintain schedule, minimizing delays and improving overall service reliability.
Security Officer
Desert Diamond Casinos & Entertainment
06.2021 - 11.2021
Monitored surveillance systems to ensure safety and compliance across casino premises.
Conducted routine patrols to identify potential security risks and maintain a safe environment.
Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
Engaged with guests to promote a positive atmosphere while addressing their security concerns.
Analyzed incident reports to identify trends and recommend improvements in security measures.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Driver
Tymon LLC
04.2018 - 02.2020
Delivered freight efficiently to designated locations, ensuring timely service and compliance with safety regulations.
Maintained accurate vehicle logs and documentation, supporting operational efficiency and regulatory adherence.
Assisted in training new drivers on company policies and safe driving practices, enhancing team performance and safety standards.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Cashier & Server
Desert Rain Cafe, Tohono Plaza Sells Az 85634
11.2016 - 02.2017
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances through diligent tracking and reconciliation.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Developed strong relationships with regular customers, fostering loyalty and repeat business.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Security Officer
Desert Diamond Casinos & Entertainment, 7350 S. Nogales Hwy Tucson Az 85321
11.2015 - 02.2016
Implemented safety protocols, enhancing operational efficiency and risk management strategies.
Collaborated with management to develop initiatives aimed at increasing overall safety awareness among employees and guests.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Baboquivari High School
Topawa, Az
01.2011
High School Diploma -
Fred G. Acosta Job Corps Center
Tucson, AZ
08-2015
Skills
Report writing
Traffic laws compliance
Mechanical tools
Patience and tolerance
Defensive driving
Adaptable scheduling
Disability awareness
Timeline
Transit Driver
Tohono O'odham Nation Health Care
02.2025 - 06.2025
Security
Cafe Santa Rosa
05.2022 - 08.2024
Transit Bus Driver
Hasan Leadership & Prep School
03.2022 - 10.2022
Security Officer
Desert Diamond Casinos & Entertainment
06.2021 - 11.2021
Driver
Tymon LLC
04.2018 - 02.2020
Cashier & Server
Desert Rain Cafe, Tohono Plaza Sells Az 85634
11.2016 - 02.2017
Security Officer
Desert Diamond Casinos & Entertainment, 7350 S. Nogales Hwy Tucson Az 85321
11.2015 - 02.2016
High School Diploma -
Baboquivari High School
High School Diploma -
Fred G. Acosta Job Corps Center
Awards
OSHA Certified- Construction Safety and Health, HBI- Pre-Apprentice Facilities Maintenance, WINS- WINS and the Work Keys Exam, TIPS- Gaming