Adam Licht
Maplewood,NJ
Summary
Experienced and results-driven global director of product management with over 20 years of expertise in launching successful products and driving business growth. Lead a team of over 80 reports to develop and execute effective product strategies, utilizing data-driven insights to create exceptional customer experiences. Seeking a challenging role as a Vice President of Product Management to deploy a proven track record of driving results and fostering innovation to a new organization. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Customer Officer
Neota Logic
09.2023 - Current
- Developed and launched a Customer Success Center of Excellence, tripling in-person client engagements to enhance interactions and capture valuable market feedback
- Implemented product management best practices to refine product-market fit, increasing the velocity of productive development by 50% through improved market insights
- Bridged silos in a remote-first organization by introducing structured market feedback sessions and daily 15-minute standups between Customer Success, Sales, and Product teams
Global Director, Product Management | CX | UX
Wolters Kluwer
08.2016 - 08.2023
- Scaled team to 125 by growing consulting revenue and reducing unproductive operational costs
- Managed $13M budget with healthy margins that self-funded product design system
- Expanded team beyond UX design into product strategy and research by adding 8 specialists with qualitative and quantitative analytics capabilities
- Developed 12 new Lean Product capabilities and scaled established development processes through SAFe methods-of-work
- Moved numerous products from NPS detractor to promoter categories while reducing go-to-market time and client churn
Director of Market Development
IntraLinks
03.2014 - 08.2016
- Defined, planned, and executed brand awareness programs in the legal vertical to establish sales-ready leads and streamline the B2B communication pipeline
- Consulted closely with management to design audience-specific brand communications for M&A and legal markets resulting in 11 client articles, 8 blogs, 3 case studies, 2 white papers, 2 product reviews, several videos, and podcasts
- Built a bridge between ESG and commercial interests that drove new revenues through partnerships
- Developed multiple business and use cases supporting a quadrupling of the go-to-market budget
Director of Product Management | General Manager
Pro Bono Net
03.2006 - 03.2014
- Established strategy, product, and operational initiatives leading to M&A and investment opportunities
- Drove a new SaaS product to market in 8 months for under $800K using cutting-edge Microsoft technology
- Closed 16 subscription deals with global law firms including Kirkland & Ellis, Linklaters, Paul Weiss, and Skadden
- Reduced product implementation costs by 50% through corporate partnerships with Business Process Outsourcing providers
Education
MBA - Strategy And Public Policy
The University of Chicago
Chicago, ILMFA - Photography
The University of Arizona
Tucson, AZBFA - Photography
The State University of New York
Purchase, NYSkills
- Product Portfolio Management
- Product Line Management
- Product Lifecycle Management
- UX Diagnostic Management
- Product Launch Management
- Product Management
Websites
Certification
- Pragmatic Institute | Build, 08/01/20
- Pragmatic Institute | PMC Level 2, 08/01/20
- Pragmatic Institute | Price, 08/01/20
Additional Information
Competitive runner: 10K - 30:42, 5K - 14:47, 1500M - 4:01, 5 Mile XC - 25:13, Photographer with exhibitions in New York, Chicago, Dublin, Hamburg, Osaka. Works included in the collections of the Museum of Fine Arts, Houston, the Museum of the Art Institute of Chicago, Prudential, Progressive Insurance, Fried Frank Harris Shriver & Jacobson, and Reader's Digest.
Hobbies and Interests
- Exhibiting Art
- Running Track and Road Races
- Early Career Mentoring
Timeline
Chief Customer Officer
Neota Logic
09.2023 - Current
Global Director, Product Management | CX | UX
Wolters Kluwer
08.2016 - 08.2023
Director of Market Development
IntraLinks
03.2014 - 08.2016
Director of Product Management | General Manager
Pro Bono Net
03.2006 - 03.2014
MFA - Photography
The University of Arizona
BFA - Photography
The State University of New York
MBA - Strategy And Public Policy
The University of Chicago
Similar Profiles
Alexandra ThornburgAlexandra Thornburg
Data Entry Clerk at Blue Peak LogicData Entry Clerk at Blue Peak Logic
Timothy BorneisenTimothy Borneisen
CNC Department Lead at Interior Logic GroupCNC Department Lead at Interior Logic Group
Jason HudsonJason Hudson
Outbound Warehouse Associate at Logic StaffingOutbound Warehouse Associate at Logic Staffing
Rebecca WenstrupRebecca Wenstrup
Senior Group Director, Digital Partnerships at Initiative/BPN/HealixSenior Group Director, Digital Partnerships at Initiative/BPN/Healix
Julien CherringtonJulien Cherrington
Regional Supervisor at New Jersey TransitRegional Supervisor at New Jersey Transit