Adam Lindhardt
Vineyard
Summary
Results-driven professional with strong expertise in call center operations and escalation handling. Known for enhancing service delivery through meticulous analysis of call metrics and targeted staff development initiatives.
Overview
2
2
years of professional experience
Work History
Call Center Manager
Source Marketing
Orem, UT
11.2025 - Current
- Managed daily operations to ensure efficient call handling and customer satisfaction.
- Developed training materials for new team members to enhance onboarding experience.
- Implemented quality assurance processes to improve service delivery standards.
- Analyzed call metrics to identify trends and optimize staff performance.
Call Center Manager
Maverick Marketing
Vineyard, UT
08.2024 - 11.2025
- Coordinated with cross-functional teams to address customer issues effectively.
- Oversaw scheduling and resource allocation to maximize team productivity.
- Facilitated regular team meetings to promote communication and share best practices.
- Assisted in the development of customer feedback strategies for continuous improvement.
- Analyzed call metrics to identify trends and optimize staff performance.
Finish Carpenter
Gary Olsen Construction
Logan, UT
06.2025 - 08.2025
- Collaborated with team members to execute detailed project plans efficiently.
- Operated power tools and equipment safely, ensuring high-quality finishes on all projects.
- Conducted quality inspections of finished products to uphold construction standards consistently.
- Implemented process improvements that reduced waste and increased workflow efficiency on job sites.
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Maintained a safe working environment by adhering to industry best practices and following safety guidelines during all aspects of finish carpentry projects.
FSY Counselor
BYU
Provo, UT
05.2025 - 08.2025
- Mentored and supervised a group of youth (ages 14–18) throughout a week-long leadership and faith-based program
- Led daily devotionals, discussions, and small-group activities focused on personal development and spiritual growth
- Built strong relationships with participants to create a safe, positive, and inclusive environment
- Managed schedules, attendance, and transitions for groups of 10–20 youth
- Facilitated group bonding, conflict resolution, and team-building exercises
- Provided one-on-one support and guidance to participants facing personal or emotional challenges
- Coordinated with co-counselors and leadership staff to ensure smooth daily operations
- Modeled leadership, accountability, and positive behavior for youth participants
- Adapted quickly to changing schedules, needs, and group dynamics in a fast-paced environment
- Helped plan and execute large group events, activities, and workshops
Inside Sales Representative
Fox Pest Control
Logan, UT
01.2024 - 08.2024
- Developed strong customer relationships through effective communication and product knowledge.
- Executed lead generation strategies, enhancing pipeline growth and engagement rates.
- Conducted thorough needs assessments to provide tailored pest control solutions for clients.
- Coordinated follow-up communications to ensure customer satisfaction and retention rates improved.
- Utilized CRM tools to track sales activities and manage customer interactions efficiently.
- Collaborated with field technicians to optimize service delivery and address client concerns promptly.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
Education
High School Diploma -
Utah Virtual Academy
Utah Skills
- Call routing
- Call center customer service
- Team coaching
- Escalation handling
- Recruitment and hiring
- Staff training
- Complaint resolution
- Call monitoring
- Performance improvements
- Call center operations
- Script development
- Process updates
- Report preparation
- Retention strategies
- Strong leadership
- Scheduling expertise
- Timekeeping
Accomplishments
Served a mission for the Church of Jesus Christ of Latter Day Saints.
I earned my eagle scout.
Timeline
Call Center Manager
Source Marketing
11.2025 - Current
Finish Carpenter
Gary Olsen Construction
06.2025 - 08.2025
FSY Counselor
BYU
05.2025 - 08.2025
Call Center Manager
Maverick Marketing
08.2024 - 11.2025
Inside Sales Representative
Fox Pest Control
01.2024 - 08.2024
High School Diploma -
Utah Virtual Academy