Adam Livingston
Bridgewater,United States
Summary
Operations supervisor with experience in pharmacy, retail, and customer service. Manages scheduling, training, inventory, workflow, and issue resolution while supporting safe, organized, and efficient day-to-day operations.
Overview
14
14
years of professional experience
Work History
Bagger/Cashier
Demoulas Super Markets, Inc.
West Bridgewater
04.2013 - 04.2014
- Provided friendly, efficient customer service at checkout
- Bagged groceries to ensure product safety and improve customer satisfaction
- Assisted customers with carrying groceries to their vehicles
- Maintained a clean, organized, and safe front-end environment
- Supported cashiers and front-end supervisors in daily operations to enhance service quality
- Addressed customer inquiries to provide effective support
- Coordinated daily store operations to maintain smooth functioning and optimize efficiency
- Collaborated with team members to improve workflow to enhance productivity
- Delivered support for front-end operations
Cashier
The Home Depot
02.2014 - 06.2015
- Delivered fast, accurate checkout experiences
- Provided excellent customer service at the point of sale
- Delivered exceptional customer service in retail environment
- Ensured accuracy of transactions during checkout process
- Utilized point of sale (POS) systems to ensure smooth transactions
- Maintained clean, organized front-end area to improve customer experience
- Promoted Home Depot credit card benefits to enhance customer savings
- Promoted credit card benefits to enhance customer savings
Customer Service Specialist
The Home Depot
Bridgewater
06.2015 - 05.2016
- Delivered friendly, knowledgeable service to improve overall customer satisfaction
- Guided customers in product selection to meet specific gardening needs
- Advised customers on plant care and outdoor products for optimal growth
- Maintained a clean, organized, and safe garden center environment
- Skills: Outdoor Retail
- Customer Engagement
- Garden Product Knowledge
Pharmacy Technician
CVS Health
05.2016 - Current
- Assisted pharmacists in preparing, counting, labeling, and organizing medications to ensure timely and accurate dispensing
- Supported daily pharmacy operations including prescription processing, data entry, and insurance verification
- Delivered customer service by answering patient questions and resolving issues related to prescriptions and insurance, enhancing patient satisfaction
- Maintained accurate patient records and ensured compliance with state and federal regulations
- Supported patients with medication management by providing refill reminders and adherence support to improve therapy compliance
- Ensured a clean, safe, and organized pharmacy environment
Rx Shift Supervisor
CVS Health
05.2016 - Current
- Provided leadership and support to pharmacy staff during shifts
- Oversaw daily pharmacy operations and ensured workflow efficiency
- Resolved escalated customer issues to enhance satisfaction and loyalty
- Ensured adherence to company policies and regulatory standards
- Monitored inventory levels and coordinated timely replenishment with suppliers
- Managed inventory levels to ensure optimal stock availability.
- Trained new team members to facilitate smooth onboarding and ongoing development
Front Store Supervisor
CVS Health
05.2016 - Current
- Supervised daily front-store operations, ensuring efficient workflow, excellent customer service, and achievement of sales and performance goals.
- Led, coached, and motivated team members during shifts, delegating responsibilities and maintaining high standards of productivity and customer satisfaction.
- Resolved customer concerns efficiently, fostering loyalty and maintaining a positive shopping experience.
- Managed cash handling procedures, ensuring accurate register reconciliation, secure deposits, and effective loss prevention controls.
- Oversaw merchandising, inventory replenishment, and promotional displays to maximize product visibility and drive sales.
- Supported hiring, onboarding, and training of new employees, contributing to a knowledgeable and high-performing team.
- Monitored store performance metrics and implemented operational improvements, contributing to enhanced efficiency and minimized shrinkage.
- Served as manager-on-duty, making operational decisions and ensuring smooth store operations in the absence of senior management.
Automotive Technician Flat Rate
Flat Rate Route 44 Toyota
Raynham, MA
01.2017 - 06.2022
- Provided exceptional customer service on sales floor and at customer service desk to enhance customer satisfaction
- Resolved customer issues effectively to ensure positive shopping experiences
- Resolved customer issues across a wide range of concerns
- Ensured customers were assisted efficiently for a smooth in-and-out store experience
- Provided strong product knowledge to support customer purchasing decisions
- Maintained extensive product knowledge
- Applied problem-solving techniques
- Encouraged customers to sign up for the Home Depot credit card
- Encouraged customers to apply for Home Depot credit card to increase store loyalty
Small Business Owner
Adam's Professional Detailing
Bridgewater
06.2020 - Current
- Owner and operator of a professional automotive detailing business providing interior and exterior services to residential and commercial clients.
- Provided high-quality detailing services such as paint correction, interior restoration, and ceramic coatings, enhancing client satisfaction and repeat business.
- Oversaw business operations including scheduling, customer relations, invoicing, and marketing, ensuring smooth service delivery and client engagement.
- Committed to exceptional service and fostering long-term client relationships, resulting in a loyal customer base and positive word-of-mouth referrals.
- Built a loyal customer base through attention to detail, reliability, and customer satisfaction
- Maintained compliance with safety and environmental standards
Service Advisor
Ocean Honda of Brockton
Brockton, MA
12.2022 - 03.2024
- Achieved high productivity and accuracy in a flat-rate environment, contributing to overall dealership efficiency.
- Diagnosed and repaired mechanical and electrical issues across various vehicle models.
- Performed routine maintenance, inspections, and manufacturer-recommended services.
- Monitored and enforced compliance with safety standards and dealership protocols to ensure safe working conditions.
Automotive Service Advisor
Ira Mazda Westwood
Westwood
03.2024 - 08.2025
- Acted as the primary point of contact between customers and the service department.
- Advised customers on vehicle maintenance and repair needs, enhancing customer understanding and trust
- Communicated repair timelines and cost estimates, ensuring transparency and setting realistic expectations
- Prepared repair orders and explained service recommendations clearly
- Coordinated with technicians to ensure timely and accurate service
- Delivered high customer satisfaction in a fast-paced dealership environment
- Managed customer service operations within a high-volume automotive service department.
- Ensured accuracy of service documentation
- Maintained strong customer relationships, fostering loyalty and encouraging repeat business
Automotive Service Advisor
Herb Chambers Ford of Braintree
Braintree, MA
08.2025 - 01.2026
- Built and maintained strong relationships with clients, stakeholders, and team members, ensuring exceptional service and successful outcomes.
- Contributed to business outcomes by driving productivity, enhancing customer satisfaction, and supporting operational excellence.
- Streamlined workflows and implemented process improvements, enhancing operational efficiency and minimizing bottlenecks.
- Collaborated with cross-functional teams to align efforts with business objectives and foster organizational growth.
- Demonstrated leadership, problem-solving, and adaptability in a fast-paced environment while managing multiple priorities.
- Analyzed data and identified opportunities for improvement, contributing to enhanced performance and decision-making.
- Led key projects and initiatives, consistently delivering high-quality results within deadlines.
Seasonal Worker
Vineyard Vines Outlet
Wrentham, Massachusetts
08.2026 - Current
- Welcomed guests at Vineyard Vines outlet with friendly, brand-aligned service.
- Guided shoppers in selecting apparel, ensuring proper sizing and outfit coordination.
- Operated point-of-sale system for sales, returns, and exchanges.
- Processed cash, card, and gift transactions with accuracy.
- Handled cashier transactions during busy seasonal shifts.
- Restocked merchandise and organized sales floor displays to enhance customer experience at Vineyard Vines outlet.
- Provided fitting room support and efficiently located products to assist customers in their shopping journey.
- Relocated inventory from backroom to sales floor for customer access.
- Supported store team with opening and closing tasks.
Seasonal Operations Supervisor
UPS Packaging
Brockton, Massachusetts
10.2026 - Current
- Coordinated daily UPS packaging operations and optimized shipping workflows.
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to ensure smooth workflow.
- Directed packaging teams through safety procedures and daily work assignments.
- Conducted training sessions for employees on packaging techniques and safety protocols. on packaging standards, dock routines, and equipment use.
- Trained new employees on proper job functions and company policies and procedures.
- Resolved workflow delays and communicated updates with warehouse staff.
- Assessed inventory levels to ensure adequate supply for packaging operations. and ordered packaging supplies for UPS Packaging.
- Identified improvement areas and developed strategies that enhanced operational efficiency.
- Enforced compliance with company policies, safety rules, and service standards.
- Ensured compliance with all safety regulations in the workplace.
Education
High School Diploma - High School/Secondary Diplomas and Certificates
Bridgewater-Raynham Regional
Bridgewater, MA01-2016
Associate's Degree - Biology, General
Bristol Community College
Fall River, MA05-2020
Electrical - Electrical Engineering
Porter And Chester Institute
Brockton, MA10-2027
MTTI Higher Education - Automobile/Automotive Mechanics Technology/Technician
MTTI
Seekonk, MA08-2022
Skills
- Point of sale expertise
- Customer satisfaction
- Customer engagement techniques
- Inventory management
- Retail operations management
- Issue resolution strategies
- Product knowledge
- Team leadership
- Time management
- Planning
- Critical thinking
- Problem solving
- First Aid certification resolution
- Professional communication
- First Aid certification
- Planning
- Planning and critical thinking
Languages
English
Awards
Best Of The Bunch Award
Timeline
Seasonal Operations Supervisor
UPS Packaging
10.2026 - Current
Seasonal Worker
Vineyard Vines Outlet
08.2026 - Current
Automotive Service Advisor
Herb Chambers Ford of Braintree
08.2025 - 01.2026
Automotive Service Advisor
Ira Mazda Westwood
03.2024 - 08.2025
Service Advisor
Ocean Honda of Brockton
12.2022 - 03.2024
Small Business Owner
Adam's Professional Detailing
06.2020 - Current
Automotive Technician Flat Rate
Flat Rate Route 44 Toyota
01.2017 - 06.2022
Pharmacy Technician
CVS Health
05.2016 - Current
Rx Shift Supervisor
CVS Health
05.2016 - Current
Front Store Supervisor
CVS Health
05.2016 - Current
Customer Service Specialist
The Home Depot
06.2015 - 05.2016
Cashier
The Home Depot
02.2014 - 06.2015
Bagger/Cashier
Demoulas Super Markets, Inc.
04.2013 - 04.2014
High School Diploma - High School/Secondary Diplomas and Certificates
Bridgewater-Raynham Regional
Associate's Degree - Biology, General
Bristol Community College
MTTI Higher Education - Automobile/Automotive Mechanics Technology/Technician
MTTI
Electrical - Electrical Engineering
Porter And Chester Institute