Serenity LaBarber

While working for The Home Depot, I had several different roles. Some of my roles included cashier, garden center, paint, head cashier, and at the end I was a flooring specialist. My responsibilities included, but were not limited to, managing registers/tills/POS systems, managing and training cashiers, opening and closing the store, dispensing and distributing tills, learning all aspects of the store and the different departments and working in a direct line of customer service. In the beginning I started as a cashier and quickly moved to a head cashier's position due to my previous leadership experience. My goal was to help train and manage the cashiers that were current and guide those coming in. While working there I learned how to manage all the money systems they had in place and was responsible for keeping the store in good condition. Towards the end I switched positions over to a flooring specialist to further my knowledge and advancement with the store. This put me in a closer direct line of customer service where I was responsible for helping pick out all different types of flooring and products for customers, scheduling estimates, home renovations, and working daily to keep operations running smoothly, and helping to maintain/establish good customer relations. My team and I were responsible for bringing in over $400,000 to the store's profits a year.

• Supervised cashier team to enhance transaction efficiency and improve customer satisfaction.
• Trained new cashiers on operational procedures and customer interaction techniques, fostering a knowledgeable and customer-focused team.
• Managed cash register operations, ensuring accurate cash balances and timely deposits to maintain financial integrity.
• Assisted customers with inquiries, resolving issues and providing product information.
• Maintained a clean and organized checkout area, enhancing the shopping experience for customers.
• Greeted customers and responded to requests for information.

While working for Ollies Bargain Outlet I had two different positions. My first position started off as a regular store cashier. My responsibilities included, but were not limited to, interacting directly in line with customer service, managing a register/till/POS system, cleaning and keeping up with the maintenance of the store, and on occasion helping with closing down the store. While working as a cashier, our stores travel team came in to remodel the store we had in place. When they were doing so, I was recruited to join their travel team as they saw I was a good fit for a leadership position while working hand in hand with them during the remodel. After joining the travel team, I became a part of a corporate level position in which my responsibilities included, but were also not limited to, traveling for the job, building stores from the ground up or remodeling stores that were already in place, being responsible for leading teams of people anywhere from seven to forty at a time, receiving freight (and also being responsible for tagging and placing every piece of merchandise), closing/opening the stores, construction based work, handling cash and setting up registers/POS systems, getting ready for grand opening days and handling all paperwork involved with that. We worked on strict timeline schedules and our actual team was only made up of about four to seven people at a time.

• Processed customer transactions at cash register, ensuring accuracy and efficiency.
• Maintained cleanliness and organization of the checkout area.
• Coordinated with team members to maintain seamless store operations and enhance customer experience.
• Stocked shelves and organized merchandise for easy access.
• Monitored inventory levels and reported discrepancies to management.
• Learned roles of other departments to provide coverage and keep store operational.
• Managed daily activities to ensure team followed company guidelines.
• Trained new staff on standard procedures and best practices to ensure compliance and operational efficiency.