Michael Gomez
San Antonio
Summary
An experienced provider in great customer service often seeking ways to best tackle problems that arise from daily operations using attention to detail and analytical thinking. Always looking for ways to improve customer experience and Front-End operations by innovating new methods or processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Home Depot
11.2019 - Current
- Resolve customer issues for front-line associates by employing strong operations knowledge and problem-solving abilities.
- Model outstanding customer service and held cashier team accountable for consistently delivering proper customer support.
- Back up cashiers and customer service employees on questions regarding protection plans, the return process, credit applications, etc.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighting associates exceeding expectations.
- Ensuring cashier tills ready for the day by monitoring Point of Sale systems such as registers and Self-Checkouts as well as maintaining proper levels of money at all times.
Customer Service Supervisor
Home Depot
04.2025 - 10.2025
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Assisted fellow associates with preparing customer orders and material within specific timeframes.
- Partnered with neighboring departments to fulfill order quantities and ensure product was in good condition before customer pickup.
Receiving Associate
Home Depot
09.2022 - 10.2024
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Unloaded pallets and deliveries and organized products to be placed on Salesfloor.
- Operated equipment such as forklifts and balers to move inbound and outbound shipments throughout store.
- Setup appointments between store and vendors to have products delivered.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Unloader Associate
Home Depot
03.2021 - 09.2022
- Handled packages with care while unloading the delivery trailer and utilizing equipment such as Dollies and Forklifts.
- Organized products by department and Aisle number onto pallets and carts before taking them out to the Salesfloor.
- Followed proper cleanup/Hazmat protocols in the event of a spill while unloading trailers.
Education
Associate of Arts - Liberal Arts And Sciences
St.Philips ECHS
San Antonio, TX05-2020
Skills
- Cash handling expertise
- Innovator
- Point of sale systems
- Problem-Solver
- Equipment maintenance
- Analytical thinking
- Order management
- Operations Leadership
- Open-minded
- Attention to detail
- Time tracking
Certification
Lift Equipment Operator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Home Depot
04.2025 - 10.2025
Receiving Associate
Home Depot
09.2022 - 10.2024
Unloader Associate
Home Depot
03.2021 - 09.2022
Head Cashier Supervisor
Home Depot
11.2019 - Current
Associate of Arts - Liberal Arts And Sciences
St.Philips ECHS