Jeanette Acevedo
Haledon,NJ
Summary
Dedicated, people-focused professional with extensive experience in customer service leadership, team supervision, cashier operations, training, and conflict resolution. Renowned for delivering accuracy and professionalism while fostering positive experiences for employees and customers. Currently pursuing a Bachelor of Science in Management with a focus on Human Resources at William Paterson University, maintaining a commendable 3.623 GPA and recognized on the Dean's List since Fall 2023. Eager to leverage skills in HR support, employee relations, or HR operations to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Head Cashier Supervisor
Lowes
10.2006 - 05.2013
- Kept drawers accurate by counting tills before and after shifts, as well as correctly handling all transactions.
- Managed speedy checkout operations, handling high volume work with unsurpassed efficiency.
- Covered store demands by working flexible schedule and filling in for absent team members or managers.
- Prepared daily deposits and tracked down discrepancies to protect store from losses.
- Supervised cash handling and reconciliation processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers, fostering a high-performance team culture and enhancing customer service skills.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours to improve service delivery.
- Analyzed transaction data to identify trends and opportunities for operational improvements in checkout procedures.
- Developed training materials for cash register systems, streamlining onboarding process for new hires.
- Collaborated with management to establish daily sales goals, driving team focus on achieving target performance metrics.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels through effective problem-solving strategies.
- Conducted regular audits of cash drawers, ensuring adherence to loss prevention protocols and reducing discrepancies.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Manged a staff of 20 cashiers or more per day.
Senior Beauty Advisor
Wallgreens
10.2002 - 09.2004
- Guided customers in selecting beauty products, enhancing their shopping experience and satisfaction.
- Trained and mentored junior staff on product knowledge and customer service techniques.
- Developed and maintained strong relationships with regular customers, fostering loyalty and repeat business.
- Analyzed sales trends to optimize product placement and inventory management within store displays.
- Managed full operations of the beauty department, including staff scheduling, inventory and merchandise orders, and creating visually appealing sales displays to drive product visibility and purchases.
- Provided expert product knowledge to customers, enhancing their shopping experience and promoting brand loyalty.
- Trained and mentored junior staff on customer service protocols and product recommendations.
- Manged a team of of 10 or more in department per day.
Teller
Valley National Bank
03.1996 - 11.1998
- Processed daily transactions with accuracy, ensuring compliance with banking regulations.
- Assisted customers in account inquiries, enhancing overall satisfaction and service quality.
- Managed cash drawer, maintaining balanced records and minimizing discrepancies.
- Trained new tellers on operational procedures and customer service best practices.
- Facilitated new account openings and provided personalized product recommendations by identifying customer needs and matching them with appropriate financial solutions.
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Managed cash drawer operations, balancing daily totals and reconciling discrepancies promptly.
- Managed over 50-75 transactions per day.
- Managed about 50-75 customers per day possibly more depending on the day of the week.
Education
Bachelor of Science (B.S.) - Management Human Resources
William Paterson University
Wayne12-2025
Associate in Arts (A.A.) - Liberal Arts Humanities
Passaic County Community College
Paterson08.1995
Skills
- Employee Scheduling
- Customer Complaints Handling
- Store Maintenance
- Store Policies Enforcement
- Problem Solving
- Decision Making
- Ethical Conduct
- Computer Literacy
- Delegation Skills
- Cash Handling Expertise
- Team Leadership
- Motivational Skills
- Customer Service Excellence
- Staff Training
- Cash Register Operation
- Time Management
- Till Counting
- Store Opening and Closing
- Schedule Maintenance
- Payment Processing
- Customer complaint handling
- Cashier Coaching
- Employee Scheduling & Delegation
- Team Leadership & Coaching
- Customer Service Excellence
- Training & Onboarding Support
- Cash Handling & Loss Prevention
- Problem Solving & Conflict Resolution
- Recordkeeping & Documentation
- POS Systems & Payment Processing
- Store Policy Compliance
- Bilingual: Spanish (Fluent)
LANGUAGE
Spanish - Fluent
Timeline
Head Cashier Supervisor
Lowes
10.2006 - 05.2013
Senior Beauty Advisor
Wallgreens
10.2002 - 09.2004
Teller
Valley National Bank
03.1996 - 11.1998
Bachelor of Science (B.S.) - Management Human Resources
William Paterson University
Associate in Arts (A.A.) - Liberal Arts Humanities
Passaic County Community College