Angelica Perez Martinez
San Jose,CA
Summary
Responsible, trustworthy, and hardworking professional with a strong work ethic and dedication to excellence. Committed to giving 100% effort, maintaining professionalism, and letting performance and actions speak louder than words.
Overview
8
8
years of professional experience
Work History
Head Cashier Supervisor
Home Depot
Yucca Valley, CA
01.2023 - 12.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored cashiers on customer service best practices and register procedures.
- Implemented process improvements, enhancing checkout speed and reducing transaction errors.
- Managed scheduling for cashier team, optimizing coverage during peak hours for improved service.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Analyzed sales data to identify trends, informing staffing decisions and operational adjustments.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
Team Leader
Tractor Supply
Yucca Valley, CA
01.2025 - 05.2025
- Led team in daily operations, ensuring high standards of customer service and product availability.
- Trained staff on best practices for inventory management and merchandising techniques.
- Streamlined workflow processes to enhance team efficiency and productivity levels.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Coordinated with management to align team goals with overall business objectives.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Front Desk Receptionist
Holiday Inn Express Hotel
Redwood City, CA
06.2022 - 11.2022
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently for optimal guest satisfaction.
- Answered phone inquiries, providing information on services and reservations.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms.
- Processed payments accurately, ensuring secure transactions for all guests.
- Maintained front desk area, ensuring organization and professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Assistant Store Manager
Shell McNeece
Yuma, AZ
03.2018 - 05.2022
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by conducting regular stock audits and replenishment.
- Trained new employees on customer service standards and operational procedures.
- Enhanced sales strategies through effective visual merchandising and product placement.
- Monitored sales performance, identifying trends to optimize product offerings and promotions.
- Led team meetings to discuss goals, challenges, and performance improvement strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
Organizational growth
Motivational skills
Cash handling expertise
Health and safety compliance
Cash register operation
Employee scheduling
Store maintenance
Cross-selling strategies
Store policies enforcement
Customer complaints handling
Sales monitoring
Customer service
Time management
Attention to detail
Punctual and reliable
Workplace safety
Team leadership
Verbal and written communication
Cash handling and management
Safety procedures
Store opening and closing
Employee training
Customer complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Tractor Supply
01.2025 - 05.2025
Head Cashier Supervisor
Home Depot
01.2023 - 12.2025
Front Desk Receptionist
Holiday Inn Express Hotel
06.2022 - 11.2022
Assistant Store Manager
Shell McNeece
03.2018 - 05.2022