OLIVIA MIRAMONTES
El Paso,TX
Summary
Professional retail worker with proven track record in supervising cashier teams and optimizing store operations. Known for strong collaboration and adaptability, ensuring smooth workflow and exceptional service. Valued for leadership abilities and problem-solving skills.
Experienced with managing cashier operations and staff. Utilizes effective leadership and training to ensure seamless store performance. Track record of fostering positive team environment and resolving conflicts efficiently.
Retail professional with strong leadership abilities and focus on operational efficiency. Adept at team collaboration and achieving results in fast-paced environments. Skilled in cash handling, customer service, and inventory management. Reliable and adaptable, consistently ensuring smooth transaction processes and effective team performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Visita Market
El Paso, TX
11.2025 - Current
- Oversaw cash handling operations, ensuring adherence to company policies and accuracy in transactions.
- Trained new cashiers on register operations and customer service protocols.
- Managed daily cash reconciliation to maintain financial integrity and identify discrepancies
- Resolved customer inquiries and complaints to enhance shopping experience and satisfaction.
- Collaborated with management to develop strategies for improving sales performance at the register.
- Monitored inventory levels at point of sale, reporting shortages to ensure product availability.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
Customer Service Representative
Charter Spectrum Communications
El Paso, TX
10.2020 - 01.2023
- Assisted customers in troubleshooting technical issues and resolving service inquiries.
- Provided accurate information regarding services, promotions, and billing inquiries to enhance customer satisfaction.
- Utilized CRM software to document interactions and track service requests efficiently.
- Educated customers on product features, guiding them toward optimal usage of services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.l
Front Desk Receptionist
R and R Auto Collision
El Paso, TX
2006 - 01.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in scheduling appointments and coordinating meetings for staff and clients.
- Maintained accurate records of visitor logs and phone calls to enhance communication flow.
- Implemented organizational systems for office supplies, improving inventory management efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval
- Completed all tasks in compliance with company policies
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Mountain View High School
El Paso, TX06.2005
Skills
Multi-line telephone systems
- Cash handling expertise
- Cash register operation
- Customer complaints handling
- Customer service
Motivational skills
Cash handling expertise
Health and safety compliance
Employee scheduling
Customer complaints handling
Transaction accuracy
Customer service
Punctual and reliable
Attention to detail
Team leadership
Verbal and written communication
Cash handling and management
Customer complaint resolution
Employee training
Employee management
Payment processing
POS systems
Vendor coordination
Data entry
Telephone etiquette
Problem-solving skills
Scheduling appointments
Oral and writing communication
Front office management
Office administration
Guest relations
Document management
Multi-line telephone systems
Certification
Food handlers
TABC certified
CPR
Languages
Spanish
Full Professional
Timeline
Head Cashier Supervisor
Visita Market
11.2025 - Current
Customer Service Representative
Charter Spectrum Communications
10.2020 - 01.2023
Front Desk Receptionist
R and R Auto Collision
2006 - 01.2018
High School Diploma -
Mountain View High School