Adam Mahan
League City,TX
Summary
My name is Adam Mahan, I am an Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Loan Specialist/Finance Manager
AutoPay
04.2020 - 12.2022
- Two years experience with Dealer Track, RouteOne, DocuSign & CRM platforms
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Secured financing from lenders for customers.
- Analyzed credit reports and financial scenarios, determining certain ancillary products such as GAP,Extended Vehicle Service Contracts, and prepaid maintenance programs for customers.
- Contacted applicants using Ivinex, Ring Central to obtain information for loan applications and to answer questions about the loan refinance process.
- Managed over 40 calls per day with potential customers looking to refinance their Auto loan.
Sales Representative
Holiday World RV
07.2018 - 03.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Advised potential customers on different types of RV's, fifth wheels, motor homes, etc.
- Attended trade shows in Dallas/Fort Worth/Houston
- Attended onsite and offsite training and department meetings to build expertise and company image.
Sales Manager/Closer
G&A Marketing
01.2017 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Planned and directed staffing, training and performance evaluations.
Sales Representative
Intelligent Automotive Marketing
02.2016 - 01.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated leads and opportunities for market expansion and business growth.
- Provided product information to customers and aligned products with customer needs.
Education
Some College (No Degree) - EMT
Mount Wachusett Community College
Gardner, MAGED -
High School Equivalency
Malden03.2000
Skills
- Ethical Business Standards
- Customer Assistance
- Reviewing Credit Information
- Loan Application Processing
- Sales Expertise
- Effective Communication
- Applicant Counseling
- Microsoft Office
- Online Platforms
- Loan Application Processing
- Basic Math
- CRM Software
- Motivated
- Positive attitude
Accomplishments
Held the highest front end gross profit of $65,000 up until the time I left Holiday World RV in 2020.
I was salesman of the month on several occasions at multiple Holiday World locations.
References
Mike Knott - (254)216-2535 - Former Colleague and friend
Daric Fail (574)320-0194 - Former Colleague at Holiday World RV
Raoul Melancon - (832)867-7566
Timeline
Loan Specialist/Finance Manager
AutoPay
04.2020 - 12.2022
Sales Representative
Holiday World RV
07.2018 - 03.2020
Sales Manager/Closer
G&A Marketing
01.2017 - 06.2018
Sales Representative
Intelligent Automotive Marketing
02.2016 - 01.2017
Some College (No Degree) - EMT
Mount Wachusett Community College
GED -
High School Equivalency