Adam Majali
San Antonio
Summary
Experienced customer service specialist with an extensive background in working with high volume customer interactions while maintaining customer satisfaction. Skilled at building rapport with clientele, understanding corporate values and driving sales. Strives to optimize operations, reduce returns, and improve service quality while strengthening the bottom-line. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
10
10
years of professional experience
Work History
Crew Member
Trader Joe's
San Antonio
10.2023 - Current
Customer Service & Sales Representative
H-E-B
10.2017 - 06.2021
- Exceled within a service-oriented company by demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Ensured customers were satisfied with every part of the shopping experience, from initial greeting through the purchase completion, contributing to a 10% sales increase in my department, Texas Backyard
- Managed returns for customers and exceeded the targeted customer satisfaction rate of 90%
- Interacted with over 150 customers during an average shift, which beat volume targets by 22% while ensuring customer satisfaction
- Efficiently re-stocked inventory and updated back-end systems to ensure quality control was accurate and customers continuously had access to sought after products
- Through proactive product recommendations and robust product knowledge of the inventory, was quickly able to resolve any customer questions or issues with a compassionate and empathetic approach
- Collaborated with other departments such as Grocery, Produce, Front End, Baker, and Shelf Edge
Marketing & Media Associate
Salt Guy Movers
01.2016 - 10.2017
- Successfully spearheaded campaigns on social media platforms that focused on building a new client database that helped clients buy/sell new vehicles for moving
- Monitored online presence of Salt Guy Mover's brand and actively engaged with clients via phone and email, strengthening customers relationships and driving sales month over month
Sales & Social Media Associate
Almajali Tours
10.2014 - 12.2015
- Assisted with all social media and traditional business platform inquiries via CRM
- Understood each client's unique needs and provided solutions specific to their interests and restrictions, providing an overall enhanced customer experience
- Developed sales pitches to new and returning customers that included Promotions, Extended Service Packages and Territory Knowledge that increased return customer engagements by 35%
Education
High School -
Sandra Day O'Conner
Customer Service Enhancement Training -
Diversity Training -
Time Management -
Skills
- Clear Communication
- Conflict Resolution
- Positive Attitude
- Service Oriented
- Up Selling
- Sales Software Proficiency
- Product Knowledge Development
- Objection Management
- Creative & Innovative Thinking
- Social Media Management
- CRM
- Business Development
- Problem Solving
- Adaptability & Flexibility
- Results Orientated
- Time Management
Timeline
Crew Member
Trader Joe's
10.2023 - Current
Customer Service & Sales Representative
H-E-B
10.2017 - 06.2021
Marketing & Media Associate
Salt Guy Movers
01.2016 - 10.2017
Sales & Social Media Associate
Almajali Tours
10.2014 - 12.2015
High School -
Sandra Day O'Conner