Adam Manroel

Helping customers with their automotive needs preparing estimates for repairs within and outside of warranty, staying focused on the customers experience making sure they understand the process to complete these repairs and the time it takes. Creating and finishing work orders and cashing out the customer. In charge of maintaining customer relations ensuring that customer was helped from start to finish understanding the repairs that were completed and why we made repairs with follow up calls to make sure they were satisfied. Ranked within the top 175 Service Advisors in Southeast Toyota winning ASM Pro for four years in a row a trip received by top performers.

• Met with customers to discuss service needs and offer available solutions. Provided customers with estimates to repair their vehicle after inspection is performed by certified technicians. Keeping the customer informed while repairs are been done. Complete all paperwork for proper invoicing. Going over invoicing so that the customer understands the work that was performed. Follow up phone calls or emails with customers to make sure that they were happy on their visit to the facility. Resolved any escalated customer complaints. Hired, trained and supervised team of service staff members to meet business goals.

Created work orders after going over customers wants and needs, technician performs inspection, estimates are created to sell work or repairs. Ensuring that all repairs were fully understood by customer. Keeping customer updated on work being performed and estimate of time of completion. Offered many financing options available. Thanking the customer for their business and following up with them to make sure they understood the bill. Proper invoicing performed after work completed.