Adam Mantell
Fort Myers,FL
Summary
Results-driven Customer Success Manager with proven success in cultivating relationships and improving retention. Expertise in data analysis and solution development tailored to client needs.
Overview
20
20
years of professional experience
Work History
Customer Success Manager
FieldEdge
Fort Myers, Florida
09.2019 - Current
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Cultivated customer relationships to enhance satisfaction and drive retention.
- Executed regular client check-ins to address needs and improve service delivery.
- Guided team members on best practices to elevate quality of customer experiences.
- Developed custom solutions for customers based on their individual business objectives.
- Provided training sessions on software features and best practices for clients.
- Resolved customer inquiries promptly, ensuring timely communication and support.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
Manager
Hooters
Fort Myers, Florida
05.2006 - 01.2016
- Managed daily operations and ensured efficient service in a high-volume restaurant.
- Trained staff on customer service standards and operational procedures, fostering a consistent and quality guest experience.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented promotional strategies to boost guest engagement and satisfaction, resulting in increased repeat business.
- Oversaw inventory management and maintained stock levels for optimal performance.
- Monitored food safety practices to comply with health regulations and standards.
- Monitored staff performance and addressed issues.
- Resolved customer complaints professionally, contributing to a positive dining experience and customer retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Business Management
Florida Southern College
Lakeland, FLSkills
- Customer success
- Customer relationship management
- Solution development
- Data analysis
- Software training
- Cross-functional collaboration
Timeline
Customer Success Manager
FieldEdge
09.2019 - Current
Manager
Hooters
05.2006 - 01.2016
Some College (No Degree) - Business Management
Florida Southern College