ADAM MARTINEZ
San Antonio,TX
Summary
Dynamic and compassionate Phlebotomist with proven expertise in venipuncture and patient care at Octapharma Plasma Center. Recognized for enhancing donor satisfaction through exceptional service and meticulous specimen handling. Strong team leader adept at training staff and fostering a collaborative environment, ensuring compliance with safety protocols and quality standards.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Octapharma Plasma Center
01.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Explorer
CosMc's
09.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Shift Leader
Baskin Robbins Franchisee
09.2023 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Donor Center Technician
Grifols Biomat USA
10.2021 - 03.2023
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Responded promptly to donor inquiries and concerns, demonstrating empathy and understanding to resolve any issues that arose.
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.
- Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.
- Collaborated with team members to resolve any operational challenges, boosting overall efficiency at the center.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
Medical Screener
GCAM Plasma Center
11.2020 - 09.2021
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Maintained clean, neat and properly sterilized work area.
- Opened and updated files with current donor information.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
- Assisted physicians in making informed diagnoses through the timely delivery of accurate screening results.
- Obtained patient vitals such as height, weight and blood pressure.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
Education
GED -
San Antonio College
San Antonio, TX04-2018
Skills
- Venipuncture
- Patient care
- Specimen handling
- Food handling safety
- Guest satisfaction
- Food safety practices
- Food running
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Team supervision
Languages
Spanish
Native or Bilingual
Timeline
Explorer
CosMc's
09.2024 - 01.2025
Phlebotomist
Octapharma Plasma Center
01.2024 - Current
Shift Leader
Baskin Robbins Franchisee
09.2023 - 09.2024
Donor Center Technician
Grifols Biomat USA
10.2021 - 03.2023
Medical Screener
GCAM Plasma Center
11.2020 - 09.2021
GED -
San Antonio College
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