Thessalonica Green
Hazel Crest,IL
Summary
Dedicated phlebotomist with proven skills in patient care, efficient blood collection, and effective communication. Committed to enhancing patient comfort and streamlining workflows to improve overall healthcare delivery.
Detail-oriented phlebotomist with over 10 years of experience in diverse clinical environments. Known for adaptability, strong communication skills, and a patient-centered approach, contributing to reduced wait times and increased patient satisfaction in blood collection processes.
Skilled phlebotomist with a strong track record in enhancing workflow efficiency and fostering team collaboration. Recognized for maintaining high standards in patient care and supporting quality assurance efforts to ensure accurate test results.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Maya's Family Clinic
Markham, IL
07.2023 - Current
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Phlebotomist
Medstar Laboratory Inc.
Hillside, IL
02.2018 - 2023
- Monitored inventory levels of phlebotomy supplies, ensuring availability for uninterrupted operations.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Organized daily work based on collection priority.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Phlebotomist
American Diagnostic Corporation
Chicago, IL
01.2012 - 03.2020
- Collected blood samples using venipuncture and capillary methods to ensure patient safety and comfort.
- Maintained accurate patient records and sample tracking through laboratory information systems.
- Implemented infection control protocols to uphold safety standards during blood collection procedures.
- Trained new phlebotomists on best practices for specimen collection and patient interaction techniques.
- Streamlined workflow processes to enhance efficiency in specimen processing and turnaround times.
- Collaborated with healthcare professionals to resolve any discrepancies in patient data or sample identification.
- Conducted regular quality assurance checks to maintain compliance with regulatory standards in blood collection practices.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Medical Assistant
Neighbor Family Clinic
Chicago, IL
03.2013 - 06.2017
- Educated patients on treatment plans and preventative care to enhance health outcomes.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Streamlined inventory management of medical supplies, reducing waste and optimizing costs.
- Implemented electronic health record updates to improve data accuracy and accessibility for providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Altgeld Murray Clinic
Chicago, IL
02.2009 - 03.2016
- Assisted with patient intake and medical history documentation to ensure accurate records.
- Coordinated appointment scheduling, improving clinic workflow and patient satisfaction.
- Delivered patient care by preparing exam rooms and maintaining medical equipment for procedures.
- Administered medications and vaccinations under physician supervision, ensuring compliance with protocols.
Education
MEDICAL ASSITANT/PHLEBOTOMIST
KAPLAN COLLEGE
Hammond, IN12-2009
GED -
HAROLD WASHINGTON COLLEGE
Chicago, IL01-1996
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Skin puncture
- Medical records management
- Hemoglobin testing
- Health education
- Medical office administration
- Medical records maintenance
- Staff management
- Medical records review
- Health and safety
- Medical terminology
- Sample labeling
- EMR recordkeeping
- Venipuncture and capillary puncture
- Specimen collection and storage
- Time management
- Specimen collection
- Butterfly venipuncture
- Excellent communication
- Finger stick method
Timeline
Phlebotomist
Maya's Family Clinic
07.2023 - Current
Phlebotomist
Medstar Laboratory Inc.
02.2018 - 2023
Medical Assistant
Neighbor Family Clinic
03.2013 - 06.2017
Phlebotomist
American Diagnostic Corporation
01.2012 - 03.2020
Medical Assistant
Altgeld Murray Clinic
02.2009 - 03.2016
MEDICAL ASSITANT/PHLEBOTOMIST
KAPLAN COLLEGE
GED -
HAROLD WASHINGTON COLLEGE