Summary
Overview
Work History
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Adam McCullough

Orlando,F

Summary

Over 15 years of experience in Enterprise Business, Worldwide Public Sector, and U.S. Federal Government. Recognized as a thought leader and trusted advisor with a proven track record in digital transformation and IT modernization. Successfully led initiatives for national security agencies, aerospace and defense sectors, and Fortune Global 500 companies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Global Product Manager

Microsoft
12.2023 - Current
  • Worldwide Incident, Crisis, & Outage Manager for critical incidents, ensuring operational excellence
  • Decrease time-to-mitigate (TTM) and TTM in support (TTM-S) for global Sev A and Sev 1 incidents
  • Reduce time-to-resolution (TTR) for worldwide customer incidents; own OKRs, KPIs, & SLAs
  • Lead global delivery and quality excellence initiatives, enhancing customer satisfaction
  • Manage major worldwide escalations, establish improvement areas with scalable best practices
  • Collaborate with Advanced Cloud Engineers & global cross-functional teams to optimize solutions
  • Enhance reliability & CSAT by continually improving services using data and feedback to refine UX/UI
  • Review & prioritize items in product backlog to ensure the most valuable and urgent tasks
  • Drive Azure’s Mission Critical Services Portfolio for Microsoft's Strategic 500 customers
  • Develop & implement product strategy and roadmap for mission critical services
  • Create white papers, BRDs, and specs. docs, SOPs, training videos, walking decks, and author RFPs.
  • Key Achievements:
  • Implemented framework for high-priority escalation; meetings cut by 50%, $120K yr. savings
  • Led two global workshops to improve the first 24 hours of UX, reducing TTM-S by 17%.
  • Author for $900M RFP, contributing to the pursuit of additional service offerings
  • Developed 5 key criteria for assessing feasibility & impact, improved decision-making speed by 25%
  • Piloted & introduced a new escalations persona to streamline global escalation processes

Senior Global Artificial Intelligence (AI) Solution Architect

Microsoft
01.2024 - 12.2024
  • Enhanced global products & shaped AI roadmap through deep technical knowledge.
  • Led AI strategy and design for end-to-end customer experiences for Fortune 500 companies.
  • Prepared MBR & QBR slides for SLT to strategically track top global AI blockers and success stories.
  • Led Azure AI initiatives in AOAI, AI Studio, ML, GenAIOps, GenAI, NLP, Vision, Search, and Deep Learning.
  • Increased AI field enablement – delivered upskilling sessions, shared best practices, & scaled repeatable IP.
  • Key Achievements:
  • Unblocked $200M in AI ACR for key clients in retail, finance, healthcare, & WWPS in FY24.
  • Led 48 new AI feature requests generating $30M a month of Azure Consumed Revenue in the first 90 days in role.
  • Established a global AI Migration Factory Champ team, boosting Azure AI demand by over 60%.

Global Technical Program Manager

Microsoft
05.2022 - 01.2024
  • Developed executive-level briefings & metrics, including those for Microsoft’s CEO and his SLT.
  • Collaborated closely with corporate SLT, product engineering, worldwide architects, and global sales teams.
  • Led global Azure Infra., Digital & App. Innovation, and Data & AI feature request process.
  • Developed and oversaw vision of UAT & Feedback programs, ensuring alignment with strategic objectives.
  • Voice of the Customer working with engineering and field teams to request new product features.
  • Drove operational processes & tooling for capturing, prioritizing, and removing product adoption blockers.
  • Conducted data analysis on feedback trends to identify systemic issues for platform improvements.
  • Fostered relationships globally while managing cross-functional projects, solution areas, and teams.
  • Key Achievements:
  • Unblocked $20B in azure consumed revenue for FY24; Delivered 6,278 net new features.
  • Processed 12,000 new tech feedback requests in FY23 - increase by 20% from FY22.
  • Streamlined feedback & feature process - $6.2M in cost savings, reduction of 416 hrs. (per year).

Senior Cloud Solution Architect (CSA)

Microsoft
04.2021 - 05.2022
  • Spearheaded mission-critical solutions and complex deals for Worldwide Commercial Business & Worldwide Public Sector customers.
  • Led pre-sales, delivery excellence, and operations management for Microsoft’s premier Azure clients.
  • Led proactive and reactive support through Intelligent Cloud, Intelligent Edge, M365, and Biz Apps.
  • Led discovery sessions & conducted architectural reviews to define project goals, scope, and estimates.
  • Reviewed the conceptual design, costing, and contracting tenets of proposed solutions for consistency.
  • Key Achievements:
  • Led over $10M in net new azure deals in the first 3-months in role.
  • Architected & landed over $45M in pre-sale deals in the United States, Canada, LATAM, and EMEA.
  • Successfully mentored 5 FTEs to get promoted in Q1 FY22.
  • Recruited to be a Leadership Development Coach & Technical Leadership Development mentor.
  • Served as lead mentor for MSSA program helping 60 U.S. veterans transition into IT roles.

Senior Consultant

Microsoft
06.2017 - 04.2021
  • Specialized in Modern Service Management & Dynamics 365, supporting Microsoft U.S. Federal Government customers.
  • Delivered technical solutions to the highest level of the U.S. Government - The Executive Branch, National Security, Defense, Intelligence, and Cabinet-level agencies.
  • Leveraged ITSM, D365, CRM, Prosci, SDLC, SAFe, DevOps, Azure, M365, ADO, JIRA, Confluence, and complementary processes/technologies to help modernize and transform government organizations.
  • Key Achievements:
  • Led an increase in contract growth from $8M to over $15M for strategic Department of Defense accounts.
  • Landed and expanded 3 engagements from $700K to $9.5M in 6 months (increased FTE count & scope).
  • Scrum Master for $200M Army modernization engagement leading 5 software development teams.

Program Manager/Engineering Roles

Lockheed Martin
01.2008 - 01.2017
  • Led projects and programs supporting NASA and DoD customers.
  • Served as process engineer, developing SLAs, OLAs, KPIs, and OKRs for a $4.6B program.
  • Led outreach and communication efforts supporting Gov't customers across multi-million dollar programs
  • Severed as proposal lead for drive new business - including NATO ANWI win $150M

Skills

  • Project management
  • Process improvement
  • Product strategy
  • Cross-functional collaboration
  • Artificial intelligence
  • Team leadership

Certification

  • ITIL v3 Expert
  • ITIL v4 Managing Professional
  • Certified Scrum Master
  • Certified Product Owner
  • SaFe Scrum Master
  • Lean Six Sigma Black Belt
  • Prosci Change Management Practitioner
  • Azure Fundamentals
  • Dynamics 365

Accomplishments

  • NASA Appreciation Award
  • Lockheed Martin on the spot Award - 3x
  • Lockheed Martin Service Excellence - 4x
  • Lockheed Martin Engineering Leadership Development Program - Graduate
  • Microsoft Technical Leadership Development Program - Graduate

Affiliations

  • Mentor with Astronaut Memorial Foundation - established annual event
  • Florida Institute of Technology (FIT) - student mentor
  • University of Southern California - student mentor

Timeline

Senior Global Artificial Intelligence (AI) Solution Architect

Microsoft
01.2024 - 12.2024

Senior Global Product Manager

Microsoft
12.2023 - Current

Global Technical Program Manager

Microsoft
05.2022 - 01.2024

Senior Cloud Solution Architect (CSA)

Microsoft
04.2021 - 05.2022

Senior Consultant

Microsoft
06.2017 - 04.2021

Program Manager/Engineering Roles

Lockheed Martin
01.2008 - 01.2017

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Adam McCullough