Adam McIntire
Claremont,IL
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented. Motivated and looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.
Overview
18
18
years of professional experience
Work History
Sales/Tree Lot Specialist
Hewitt Garden & Design Center
08.2022 - 07.2023
- Customer service for high-end clientele, Arborist technology, Inventory management
Operations-Risk Adjustor
Optum
11.2017 - 05.2022
- Analyze and enter medical records into the electronic data processing system, Conduct National Provider Identifier research to ensure providers are accurately paid for patient encounters, Exceed individual daily production and quality accuracy rate goals, Selected for several special projects including creating new employee profiles within the electronic data processing system and performing audits to ensure other employees' data entry accuracy
Support Staff Patient Accounts
Lawrence County Health Dept
10.2012 - 08.2017
- First point of contact when patients entered the office and over the phone to provide prompt, courteous, confidential, and professional service, Effectively communicated with Rural Health Clinic staff including doctors and nurse practitioners to relay patient phone messages, Compiled and submitted medical transcriptions daily to doctors and nurses, Processed payments and office visit co-pays, Created, managed, and updated electronic medical charts for all patients, Managed the schedule of three healthcare providers to ensure appointment scheduling was timely and efficient for the providers and their patients, Entrusted with the handling of confidential patient information including lab results, x-rays, prescription refill requests, and medical records
Customer Support Specialist
Rohm and Haas - Chicago, IL
08.2008 - 08.2012
- Developed working relationships with customer base of over 100 clients to provide pre and post-sales support, Used several transactions within SAP to initiate sample shipments, process new orders, provide order updates, look up inventory levels, create return authorizations, and initiate credits, Collaborated with the sales, supply chain, and manufacturing organizations to meet customer needs
1st Assistant Store Manager
Tuesday Morning - Chicago, IL
08.2005 - 07.2008
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions, Developed strong security presence to minimize losses and promote shrink, Coordinated employee schedules for optimum performance and shift coverage, Maintained high store standards in merchandising, security, and visual presentation, Directed daily store operations, including staff management, task delegation, merchandising, and customer service
Education
Bachelor of Arts in Theatre -
Southern Illinois University
Carbondale, IL05.2003
Associates in Science -
Olney Central College
Olney, IL08.1999
Master of Science -
Walden University
October 2018Skills
- Process improvement
- Resource coordination
- Risk management
- Cross-functional collaboration
- Employee training
- Strategic planning
- Solution building
- Critical thinking
Timeline
Sales/Tree Lot Specialist
Hewitt Garden & Design Center
08.2022 - 07.2023
Operations-Risk Adjustor
Optum
11.2017 - 05.2022
Support Staff Patient Accounts
Lawrence County Health Dept
10.2012 - 08.2017
Customer Support Specialist
Rohm and Haas - Chicago, IL
08.2008 - 08.2012
1st Assistant Store Manager
Tuesday Morning - Chicago, IL
08.2005 - 07.2008
Bachelor of Arts in Theatre -
Southern Illinois University
Associates in Science -
Olney Central College
Master of Science -
Walden University
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