Adam Mittelstaedt
Orlando
Summary
Experienced support professional prepared to excel in technical support roles. Strong background in troubleshooting, system maintenance, and customer service. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and effective communication skills.
Overview
13
13
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
Orlando, FL
11.2024 - Current
- Advised customers on flooring options, ensuring informed purchasing decisions.
- Developed and maintained product displays to enhance customer engagement.
- Coordinated with installation teams to streamline project timelines and execution.
- Trained new staff on flooring product knowledge and sales techniques.
- Drive machines such as forklift and electric pallet jack to replenish product when needed.
- Implemented promotional strategies to boost sales of high-margin flooring products.
- Established strong relationships with suppliers to optimize inventory management and pricing strategies.
Shift Lead
Papa Johns
Orlando, FL
11.2022 - 01.2024
- Open or close the store 4-5 days a week.
- Cashier, including counting the drawer at the beginning and end of shift for accuracy.
- Continuously improve processes to meet/exceed Metrics.
- Oversaw daily operations, ensuring efficient workflow and staff performance.
- Trained and mentored team members on best practices for pizza preparation and customer service.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Customer Service Analyst
PGA TOUR
Ponte Vedra Beach, FL
12.2016 - 03.2021
- Troubleshooting network/printer connectivity, Software including Office 2016 Suite, Windows 10, Internal Software, etc.
- Working in a Team based environment, escalating to Tier 2 as needed.
- Communicating with Vendors for ordering Equipment (Laptops, Docking Stations, etc.).
- Submit/Work Service Requests via ticketing System to track progress/resolve.
- Submit service requests for multiple different services used (Networking Issues, Printer Maintenance, Laptop Repairs).
Engineer Technician
Carlisle IT
St. Augustine, FL
04.2013 - 08.2016
- Working with Engineers to continuously improve metrics such as productivity, production, and turnaround time in a manufacturing environment.
- Produced a weekly report via PowerPoint and presented to the company with improvements made and projects that our department was working on.
- Developed a business relationship with external customers to ensure they are satisfied with their purchases and feedback to better improve products.
- Worked with machine operators to better improve products by running Extruders and creating machine setups via Excel spreadsheets.
Education
Associates - Network Systems Administration(NSA)
ITT Technical Institute
Jacksonville, FL07-2016
Skills
- Crew oversight
- Goal-oriented mindset
- Computer literacy
- Mathematical calculations
- Office 365 Suite
- VPN troubleshooting
- Network connectivity troubleshooting
- Printer troubleshooting
Timeline
Flooring Sales Specialist
Home Depot
11.2024 - Current
Shift Lead
Papa Johns
11.2022 - 01.2024
Customer Service Analyst
PGA TOUR
12.2016 - 03.2021
Engineer Technician
Carlisle IT
04.2013 - 08.2016
Associates - Network Systems Administration(NSA)
ITT Technical Institute