Adam Moccio
Orlando,Florida
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales/Wildlife Technician
A- Team Trappers
06.2022 - Current
- Led the sales process from beginning to end with clients; refining initial quotes and negotiation
- Oversees home inspections
- Executes all sold work: roof returns, trap checks, animal removal
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Operator
Dennis Taylor
12.2021 - 05.2022
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed inspections and routine maintenance on equipment.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Behavioral Technician
No Longer Bound
06.2021 - 12.2021
- Handled hourly rounds and improved client safety
- Scheduled client appointments and client transport
- Managed weekly client meetings to discuss progress and court cases
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Dive Master/Crew Manager
Pompano Dive Center
12.2018 - 05.2021
- Ensured customer and crew safety: training, current certifications
- Facilitated regular crew trainings and managed boat crew and shop scheduling
- Orchestrated general boat maintenance: oil changes, updated safety equipment, log books
- Met sales goals, managed booking and scheduled trips, assisted customers with dive gear.
- Provided feedback, guidance and support to students on participation and performance.
- Met needs of different students by adapting teaching materials and methods.
Assistant
General Manager | Hurricane BTW
05.2015 - 01.2018
- Hired, trained and scheduled a team of 15 employees
- Partnered in the creation of menus and marketing materials
- Oversaw food safety and equipment maintenance
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
Education
Bachelor of Science - Criminal Justice
University of North Florida
Jacksonville, FL07.2012
Skills
- Emergency Procedures
- Continuous Quality Improvement (CQI)
- Closing Tactics and Contract Negotiations
- Policy Development and Enforcement
- Effective Communication
- Profit Margins
- Complex Problem-Solving
Timeline
Sales/Wildlife Technician
A- Team Trappers
06.2022 - Current
Operator
Dennis Taylor
12.2021 - 05.2022
Behavioral Technician
No Longer Bound
06.2021 - 12.2021
Dive Master/Crew Manager
Pompano Dive Center
12.2018 - 05.2021
Assistant
General Manager | Hurricane BTW
05.2015 - 01.2018
Bachelor of Science - Criminal Justice
University of North Florida