Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Adam Monahan

Omaha,NE

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Product Operations Manager

Buildertrend Solutions, Inc.
08.2022 - 11.2023
  • One of two acting as a liaison between the Customer Success and Product/Engineering Departments
  • Test the reported issues in multiple environments to attempt to reproduce and/or determine if the issue submitted was desired functionality versus a specific workflow
  • Worked in Azure Dev Ops to submit tickets to our Product and Engineering teams for further triage
  • Communicated between multiple teams in multiple departments using the Agile/Scrum structure.
  • Led cross-functional teams to ensure timely delivery of high-quality products.
  • Optimized product operations by streamlining processes and implementing best practices.

Quality Assurance Analyst

Buildertrend Solutions, Inc.
02.2021 - 08.2022
  • Working out of an Azure Dev Ops queue, would work through new functionality tickets to test multiple workflows and environments
  • Set up and lead meetings regarding the features that were assigned
  • Highlight the workflows and advantages of the feature(s)
  • Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.

Technical Services Manager

Buildertrend Solutions, Inc.
10.2016 - 02.2021
  • Worked in a queue to test program defects in multiple environments using various workflows
  • Delivered high-quality technical support services that consistently exceeded customer expectations under tight deadlines.
  • Helped to take and prioritize feedback from clients by reaching out to gather further information.
  • Improved technical support efficiency by streamlining workflows and implementing new software tools.
  • Collaborated with cross-functional teams to identify areas for process improvement, resulting in significant time and cost savings.
  • Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across the organization.

Customer Success/Account Manager

Buildertrend Solutions, Inc.
12.2013 - 10.2016
  • Conducted training sessions and answered program questions
  • Answered incoming customer calls to assist with questions or report possible program problems/defects
  • Developed customized account plans for clients to help them achieve their business goals.
  • Create tickets with our Product Team to help identify a reported issue.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Education

Studied Meteorology and Psychology -

Iowa State University
Ames, IA

B.S. in Geography with a concentration in Human Geography -

University of Nebraska at Omaha
Omaha, NE
05.2012

Skills

  • Change Management
  • Agile Methodologies
  • Resource Allocation
  • Project Management
  • User Acceptance Testing
  • Cross-functional Collaboration
  • Quality Assurance
  • Process Improvement
  • Customer Experience
  • Schedule Management
  • Customer Service Management
  • Customer Relations
  • Customer Service
  • Desktops, Laptops, and Mobile Devices
  • Logistics

Accomplishments

  • Resolved product issue through consumer testing.
  • Pioneered the Technical Services Manager role in 2016 through effectively helping with defect testing and collaboration with our Product/Engineering Teams.
  • Attended trade shows to help showcase our products.

Timeline

Product Operations Manager

Buildertrend Solutions, Inc.
08.2022 - 11.2023

Quality Assurance Analyst

Buildertrend Solutions, Inc.
02.2021 - 08.2022

Technical Services Manager

Buildertrend Solutions, Inc.
10.2016 - 02.2021

Customer Success/Account Manager

Buildertrend Solutions, Inc.
12.2013 - 10.2016

Studied Meteorology and Psychology -

Iowa State University

B.S. in Geography with a concentration in Human Geography -

University of Nebraska at Omaha

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Adam Monahan