Shahriyar Mavlan

Northridge,CA

Summary

Implementation and product operations leader with 7+ years driving complex, enterprise-scale SaaS deployments and cross-functional product initiatives. Known for translating complex technical and product concepts into clear, compelling narratives, aligning diverse stakeholders, and supporting strategic launches. Experienced in product storytelling, proactive and reactive communications, and partnering deeply with Product, Engineering, Marketing, and Support to deliver predictable launches that drive measurable business impact. Strong ability to connect dots across product innovation, user experience, data insights, and operational workflows.

Overview

years of professional experience

Work History

Product Operations Manager

StubHub Inc

Santa Monica, CA

09.2024 - Current

Created and shaped the Point of Sale migration process, designing implementation documentation to make it efficient, repeatable, and less error-prone.
Handled and defined benchmark migration escalations, serving as the key point of contact for resolving critical issues during large-scale migrations.
Manage technical product escalations, coordinating with Engineering and Support to ensure timely resolution.
Oversee bug tracking and updates, driving prioritization, grooming tickets with product, communicating status to stakeholders, and ensuring follow-through.
Successfully migrated over $1B GMS onto the Point of Sale system
Built Power Query automations and Python scripts to streamline and reduce manual work in migration workflows.
Established a new support team from the ground up: authored the playbook, trained 5 team members, provided coaching/feedback, and reviewed cases for quality.
Championed AI initiatives (Claude, ChatGPT) to augment support processes, improving efficiency and productivity at minimal cost.
Generated executive reporting for OKRs across operations and support team (via SQL, Snowflake, and Hex)

Senior Implementation Manager

Tipalti

Northridge, CA

09.2020 - 09.2024

Owned end-to-end implementations for Tipalti’s enterprise Accounts Payable automation platform across multiple workstreams (ERP integration, payments, supplier onboarding, controls/approvals, reporting).
Led technical integrations including NetSuite, Sage Intacct, MS Dynamics, custom REST/SOAP API flows, and iFrame embeds; designed data mappings, error-handling, and cutover plans.
Partnered with Product to channel customer feedback and shape features; contributed to internal implementation best practices and process documentation.
Handled customer escalations and served as a mentor/coach for new Implementation Managers; assisted with enablement and training.

Implementation Manager

My Ally

01.2019 - 09.2020

Delivered full lifecycle implementations for mid-market to Fortune 500 clients, coordinating security, IT, and HR stakeholders from contracting through launch.
Led technical integrations and platform configuration; explained complex concepts in accessible terms and tailored to each customer’s systems and constraints.
Drove executive-level presentations to demonstrate ROI and secure renewals; collaborated with Engineering, Product, and CS on high-priority issues and roadmap trade-offs.
Supported pre-sales by customizing demo environments, conducting deep-dive demos, and completing RFPs and security questionnaires.

Education

B.S. - Astrophysics

University of California, Los Angeles (UCLA)