Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Adam Muff

Berlin,NJ

Summary

Servant Leader who is Self-Motivated and well versed in Team Building, Problem Solving, and Operations. During my 19+ Years working at The Home Depot I have held many positions. My experience has led me to a very strong Pro background, which I credit to being the foundation of many of my successes. Strong partnerships, at the forefront, have allowed me along the way to develop and mentor others. My biggest accreditation, and what I am most proud of in my years of management, is not only the knowledge of the business that I have obtained, but also the the associates that I have had the pleasure of developing along the way. Watching as their dreams and goals are achieved. In coming to supply chain I was able to keep our core values and what this company stands for while learning an entirely new aspect of our company. Utilizing much of my store knowledge while championing many new processes to ensure success for the company and growing the team in Philadelphia in their knowledge of the business.

Overview

19
19
years of professional experience

Work History

Delivery Manager

The Home Depot
02.2022 - Current
  • Trained Carrier Management, Admins and Clerks on techniques for maximizing efficiency.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Monitored and Trained others in Route Planner Program and other Delivery Programs/Systems.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Lead a Team of Office Associates to Drive #1 Customer Service Scores in the Northern Division Rolling 52 Weeks..
  • Drove On-Time/Complete with Carrier/4Walls Teams for #1 Results in Northern Division Rolling 52 Weeks.
  • Managed Yard Standards and Equipment for 160+ Parking spots, 18+ Dock Doors, and 60+ Trailers, Moffetts, ect...
  • Drove Safety Standards with Carrier Management and 4Walls Team.

Operations Manager

The Home Depot
01.2019 - 02.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed systems and procedures to improve operational quality and team efficiency.
  • Managed Inventory and P&L operations to achieve profitable results.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Rolled out Curbside Pick-Up with #1 Customer Service for Rolling 52 Weeks in District
  • Adapted on the fly to Pandemic SOP Policy Procedures changing daily to ensure we stayed compliant with all restrictions.

Specialty Manager

The Home Depot
01.2017 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Drove Metrics driven results Leading to #1 Comp Pro-Desk year over year in our District as well as #1 to Sales Plan in Specialty Sales


Merchandising Manager

The Home Depot
01.2012 - 01.2017
  • Optimized store displays and appearance via strategic merchandising.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Successfully Managed all Merchandising Departments, Shelf Availability, Customer Service Levels, and Profitability.

Department Supervisor

The Home Depot
02.2007 - 01.2012
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Key Carrier covered Manager on Duty shifts Weekly.
  • Inventory Captain ran successful Inventories year over year.
  • District Pro Captain.
  • District Depot Event Captain.
  • Piloted and rolled out F250 Same Day Delivery Program
  • Double Digit Pro Comp. Sales and Growth while running Pro.
  • Lead District in Leads and Measures Rolling 52wks while running Floor and Wall Department.
  • Successfully supervised overnight replenishment.

*Delivery Will-Call Coordinator

The Home Depot
04.2004 - 02.2007
  • Identified discrepancies in shipping and transportation scheduling parameters.
  • Prioritized job responsibilities to meet aggressive deadlines and resolve delivery issues.
  • Coordinated daily partnering with customer service, receivers and shippers to regulate on-time pick-up and delivery.
  • Manually submitted Planning Schedules for Carrier
  • Managed Invoices to increase profitability
  • Supervised and developed direct reports

Education

Leading Orange 301

Home Depot University
Atlanta, GA

High School Diploma -

Overbrook Senior High School
Pine Hill, NJ
2004

Skills

  • Business Workflows
  • Team Supervision
  • Inventory Management Software
  • Supply Chain Performance Management
  • Training/Development
  • Customer Service
  • Operations
  • Merchandising

Accomplishments

In the past year I have earned a Vice President and President award for my accomplishments within the company. Although I have to say that my greatest accomplishments thus far have been raising three strong children and being married to my best friend for the past 18 years. Longevity in my relationship and in my career highlight my strongest attribute, which is loyalty.

Timeline

Delivery Manager

The Home Depot
02.2022 - Current

Operations Manager

The Home Depot
01.2019 - 02.2022

Specialty Manager

The Home Depot
01.2017 - 01.2019

Merchandising Manager

The Home Depot
01.2012 - 01.2017

Department Supervisor

The Home Depot
02.2007 - 01.2012

*Delivery Will-Call Coordinator

The Home Depot
04.2004 - 02.2007

Leading Orange 301

Home Depot University

High School Diploma -

Overbrook Senior High School
Adam Muff