Adam Murphy
Olathe,KS
Summary
Experienced with coordinating field activities and managing on-site teams to ensure project success. Utilizes strong leadership and communication skills to maintain efficiency and resolve issues promptly. Track record of fostering teamwork and adapting to changing project requirements seamlessly.
Overview
15
15
years of professional experience
Work History
Field Supervisor
LBA Services
11.2024 - Current
- Led daily briefings by communicating project goals and expectations.
- Identified potential hazards to minimize risks on job site.
- Monitored project progress by conducting regular site inspections.
- Communicated project updates by preparing reports for management.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Sales Representative
Hot Spring Spas of Kansas City
03.2015 - 11.2024
- Communicated with 200 contacts per week, obtaining leads from diverse pipelines and maintaining strong conversion rates
- Offered positive, professional impressions to every customer by being prepared, dressing well, and keeping vehicles in good condition
- Exceed sales objectives with tenacious approach to capturing new leads and customers
- Assisted customers after sales to personally address problems and provide additional support
- Managed retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs
- Supported team with expert administrative support, filing all records and coordinating appointments
- Met customer needs consistently, closely discussing each person's needs and how best to meet each one
Service Team Supervisor
Backyard Pool & Patio
05.2010 - 02.2015
- Fixed problems with equipment on swimming pools and hot tubs with effective troubleshooting and mechanical repair abilities
- Completed repair and delivery scheduling with little oversight
- Helped the team handle high-volume work by effortlessly prioritizing tasks and organizing supplies
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Transported heavy items such as pallets and large containers with forklifts and pallet jacks
- Trained new team members in swimming pool building, hot tub repair, and ways to exceed performance expectations
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
Education
SMALL BUSINESS MANAGEMENT - Customer relations
Illinois State University
Normal, IL01.2012
Skills
- Customer service
- Creativity
- Efficiency
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
- Quality control
- Project management
- Customer relations
- Employee management
- Employee training
Timeline
Field Supervisor
LBA Services
11.2024 - Current
Sales Representative
Hot Spring Spas of Kansas City
03.2015 - 11.2024
Service Team Supervisor
Backyard Pool & Patio
05.2010 - 02.2015
SMALL BUSINESS MANAGEMENT - Customer relations
Illinois State University
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