Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Adam Nadeau

Leominster,USA

Summary

Accomplished Senior Systems Engineer with 18 years of experience in Windows Systems and Services Administration within large-scale enterprise environments. Extensive expertise in Data Center Virtualization, specializing in designing and configuring new VMware environments, optimizing infrastructure, and ensuring high availability. Proficient in SSL certificate management across Windows and Linux servers and email deliverability optimization. Highly skilled in server and hardware troubleshooting, Active Directory administration, and disaster recovery. Proven track record in infrastructure optimization and implementing cybersecurity best practices. Strong leadership abilities, with a focus on cross-functional collaboration and driving successful project outcomes.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Senior Systems Engineer, Technical Operations

CyberFortress
San Antonio, TX
09.2021 - Current
  • Administers, monitors, and troubleshoots 1,000+ servers in a multi-platform, geographically dispersed environment.
  • Builds, installs, troubleshoots, and maintains servers, networking, and storage systems in a multi-platform environment.
  • Administers multiple VMware environments, including ESXi, vCenter, NSX, and Cloud Director upgrades.
  • Implements and administers the Windows Enterprise environment using AWS EC2.
  • Responsible for obtaining and deploying 100+ SSL Certificates to support all product lines.
  • Implements security measures in all technical activities to limit unauthorized access and use over the global compute environment.
  • Manages SendGrid SMTP relay for all production and corporate email requirements.
  • Manages DNS for all platforms using Google Cloud DNS, and other enterprise DNS providers.
  • Responsible for SPF, DKIM, and DMARC relating to corporate domains to ensure proper and secure email deliverability.
  • Responsible for administering all Active Directory environments across multiple software and business platforms.
  • Provisions and administers DRaaS, BUaaS, and IaaS.
  • Coordinates the maintenance, replacement, and repair of servers, networking, storage, and supporting systems globally.
  • Works closely with the Build Team on product builds, upgrades, deployments, and fixes.
  • Required to provision and configure VLANs and IP subnets in the existing environment.
  • Configures Fortinet firewall security policy within the existing environments.
  • Supports the network for multiple service platforms remotely, including the local inventory, maintenance, and license management.
  • Creates and maintains published documentation, such as operations manuals, rack diagrams and photos, floorplans, and contact information.
  • Responsible for the automated deployment of all updates and upgrades for the monitoring solution.
  • Serves as an escalation point for SQL-related issues (queries, stored procedures, basic health monitoring).
  • Collaborates with Technical Support team to handle corporate enterprise customers, ensuring swift resolution.
  • Performs monthly Windows Patching
  • Responded to alerts generated by monitoring solutions and addressed escalations from product and development teams.
  • Executes on-call rotation duties.
  • Established and standardized naming conventions for server assets.
  • Engages in change control and production control procedures.

Senior Systems Engineer, Network Operations

J2 Global
Los Angeles, CA
10.2015 - 09.2021
  • Designed, configured, and deployed VMware Enterprise Plus production and DR environments on Dell m1000e blade chassis.
  • Migrated the enterprise VMware environments from HP Enterprise to brand-new equipment.
  • Worked closely with the network team to configure the new Data Center Networking implementation with Fortinet Firewalls and Extreme Switches.
  • Managed and configured Compellent SAN backend storage to support multiple VMware enterprise environments.
  • Responsible for maintaining 1,500+ servers, including security and AV solutions, Windows patching, and Active Directory across multiple environments.
  • Successfully moved entire data center locations across the globe, with no downtime to production services.
  • Managed Active Directory for multiple product lines, and seamlessly integrated multiple business acquisitions into the environment.
  • Created Rack Diagrams and Product documentation for all products and Data Center locations.

Senior Systems Engineer, Operations

Hewlett-Packard
05.2008 - 10.2015
  • Configuration and Maintenance of network of 1500+ Servers
  • Maintain 99.9% Uptime for Backup Software Environment
  • New hardware specification approval with Engineering and testing
  • Monthly Security patching and software upgrades
  • Responsible for obtaining and administering SSL Certificates through Digicert Managed PKI Portal
  • Installation of Certificates for production Web Portals
  • Issue Certificates for other teams
  • Backend Environment Server Virtualization
  • Responsible for upgrading entire backend infrastructure to Windows Server 2008 R2 x64 bit from Windows Server 2003 on VMs
  • VNIC troubleshooting and port assignment
  • Management of team owned VMs
  • Inter-team work to coordinate VM rollout and upgrade
  • HP Server Automation Training and Administration
  • Lead HPSA and Opsware Manager for team
  • Maintain monthly security appliance through the MBSA
  • Patch Policy and Software Policy Creation
  • McAfee ePO Security Compliance, including PCI Internal and External Compliance
  • Work directly with Security team to ensure that all PCI vulnerabilities are dealt with and remediated each month
  • Responsible for installing virus protection in production environment through ePO
  • Database Maintenance and Administration
  • Responsible for maintaining software database, including SQL reindexing and security access
  • Responsible for upgrading SQL and Configuring new SQL Servers to replace old hardware
  • Query writing to obtain information easier and faster
  • IIS 7.5 Management and Administration
  • Installation of Website to IIS 7.5
  • Responsible for SSL Certificate Renewal and Installation and Web Site Creation
  • Responsible for all configuration documentation
  • Responsible for all procedure and information documentation
  • Create training packet for new hires
  • Maintain corporate template for all Sharepoint documentation
  • Hardware Maintenance and Troubleshooting
  • RAID Controller failure troubleshooting
  • All Hardware Components troubleshooting
  • Batch file scripting and automation
  • Responsible for automating daily tasks using HPSA or Batch files, VBScripting
  • Data integrity
  • Responsible for managing customer data for corruption
  • Team Training and Lead
  • New Project Lead
  • Upgraded existing Certificate Authority to Windows Server 2008 R2 on a VM with zero downtime

Associate Systems Engineer – Internship

Eclipsys Corporation
06.2007 - 05.2008
  • Acquired skills in VBscript, SQL server, MSDOS, AutoIt 3.0, IBM Server configuration, VMWare Console, Environment setup and configuration, Systems Administration, Remote Desktop, MS Virtual Server
  • Learned skills in virtualization environments/Setup of virtual machines
  • Attended business meetings and seminars/Led info sessions on environment setup

Education

Bachelor’s of Science - Computer Systems Engineering

Boston University
Boston, MA

Skills

  • Microsoft Windows Server (2022 & Previous Versions)
  • Storage Management (NAS, SAS, SAN)
  • VMware Data Center Virtualization
  • Cloud Endpoint Security Solutions
  • Active Directory Administration
  • Disaster Recovery Planning & Implementation
  • Backup & Recovery (Veeam, LiveVault, Evault)
  • Cloud Infrastructure (AWS, Google Cloud)
  • Hyper-V Cluster Management
  • Email Security (SPF, DMARC, DKIM)
  • Zabbix Monitoring
  • DNS & Domain Management

Certification

VMware Certified Professional – Data Center Virtualization 2024, Broadcom

Timeline

Senior Systems Engineer, Technical Operations

CyberFortress
09.2021 - Current

Senior Systems Engineer, Network Operations

J2 Global
10.2015 - 09.2021

Senior Systems Engineer, Operations

Hewlett-Packard
05.2008 - 10.2015

Associate Systems Engineer – Internship

Eclipsys Corporation
06.2007 - 05.2008

Bachelor’s of Science - Computer Systems Engineering

Boston University

References

References available upon request.

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