Alan Lacy
Bellevue,NE
Overview
25
25
years of professional experience
21
21
years of post-secondary education
Work History
Senior System Engineer
PayPal
11.2014 - Current
- Build and Deploy servers (Virtual and Physical)
- Deploy and manage global VCF environments
- Enhance current processes with powershell, Python
- Participate in on-call rotation.
- Cloud VM deployment (azure, AWS, GCP
- Optimize on-prem environment using Aria (vROps)
- Increased system efficiency by implementing innovative engineering solutions and streamlining processes.
- Diagnosed and resolved hardware and software issues.
- Optimized server performance by conducting thorough assessments and implementing hardware upgrades when necessary.
- Researched software and systems products to determine purchase recommendations.
- Devised scripts and automation tools to improve system efficiency.
- Evaluated software products to determine compatibility with existing systems.
- Contributed to strategic planning initiatives by providing expert insights into emerging trends in IT infrastructure management best practices.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
Senior System Administrator
First Data
04.2014 - 11.2014
- Responsible for deploy and configuration of Windows and Linux servers in a large multi-national environment
- Configure servers based on project specs using bash and perl scripting
- Configure systems for applications such as Websphere, JBoss and Apache
- Setup security for users and applications
- Scripting creation as needed.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Implemented, developed and tested installation and update of file servers, application servers.
- Passionate about learning and committed to continual improvement.
- Led server infrastructure development, quality assurance, staging and production systems.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Senior System Administrator
Alegent Health care
05.2013 - 04.2014
- Responsible for large multi-farm ESX server installation
- Manage and deploy servers (Microsoft and Linux) using ESX and UCS
- Maintain Active Directory integrity
- Server support for physical and virtual servers (1200+) in Data center and remote locations
- Build out systems based on project specs
- Troubleshoot server issues as they arise
- Manage SAN storage on deployed servers.
- Worked with users to determine areas of technology in need of improved usability.
- Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
- Introduced management tools to create and manage virtual server computing environment.
- Provisioned new software and hardware for use, following established security policies.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Implemented continuous improvement initiatives that led to more efficient workflow processes within the IT department.
- Drove continuous improvement of IT governance processes.
- Devised scripts and automation tools to improve system efficiency.
- Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
- Demonstrated respect, friendliness and willingness to help wherever needed.
System Administrator
Mutual of Omaha
07.2012 - 05.2013
- Provide root cause analysis and 2nd level support for server/end user environment
- Custom coding to resolve issues with SCCM app deployment
- Additional coding as needed.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Evaluated software products to determine compatibility with existing systems.
- Diagnosed and resolved hardware and software issues.
- Devised scripts and automation tools to improve system efficiency.
- Developed and documented network policies, procedures and standards.
- Drove continuous improvement of IT governance processes.
- Proven ability to develop and implement creative solutions to complex problems.
Senior Systems Administrator
Union Pacific Railroad
06.2010 - 07.2012
- Deploys and Maintains nationwide infrastructure of 200+ servers
- Maintains and troubleshoot issues with infrastructure authentication issues with current directory structure
- Design, installs, configures, maintains, and performs system integration testing of Windows/Novell/Linux operating systems, related utilities and hardware
- Currently working on project to Migrate from Novell to Microsoft
- Requiring the building and managing Windows 2008 R2 servers
- Migration of data from a Linux platform, to a mixed Netapp and NTFS file share system
- Custom programing to store Active Directory data in SQL databases to assist in the migration process
- Custom applications to update/report real-time Active Directory data
- Manage Virtual server environments for remote and central sites.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Devised scripts and automation tools to improve system efficiency.
- Established standard operating procedures for consistent system maintenance across all environments.
- Planned and implemented upgrades to system hardware and software.
- Integrated and updated software products to boost system compatibility.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Senior System Software Technical Analyst
SSM Healthcare Services
10.2008 - 06.2010
- Provide expert technical analysis, design, development and implementation of Windows Server based, Linux OS and Novell applications
- Access Manager and Identity Manager
- Resolve highly complex technical issues, providing problem analysis and resolution as needed
- Troubleshoot DirXML issues related to IDM
- Conduct advanced research of new technologies
- Coordinate installation of hardware and systems software
- Ensure that server/application systems are operational
- Assisted in managing the Netbackup environment of 1500+ servers
- Install software, establish operating environment, and monitor performance and capacity on an ongoing basis
- Responsible for problem analysis and resolution as needed.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Led migration of legacy applications onto modern platforms while minimizing disruption to ongoing operations.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Provided technical and functional recommendations based on project requirements.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Sr. Infrastructure Engineer/Specialist
Cree Inc.
08.2006 - 10.2008
- Deploys the release of new Technologies as well as designs, installs, configures, maintains, and performs system integration testing of Windows/Novell/Linux operating systems, related utilities and hardware
- Assisted primary in managing daily backups and restores (Netbackup)
- Responsible for troubleshooting server problems as reported by users
- Research, evaluates and recommends software and hardware products
- Provides new hardware specifications to users based on application needs and anticipated growth, installs new software and hardware and maintains the server infrastructure
- Work on multiple projects as a project team member, often as a project leader.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Spearheaded the migration of legacy systems to modern platforms, resulting in improved functionality without sacrificing security or compliance requirements.
- Streamlined data center operations by consolidating servers and optimizing storage solutions.
- Implemented disaster recovery strategies, minimizing data loss and ensuring business continuity during unexpected events.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Performed regular audits of existing systems to identify areas for improvement, leading to enhanced efficiency across the organization.
- Proven ability to learn quickly and adapt to new situations.
Education
Associates Degree - Computer Science
Oklahoma City Community College
Oklahoma City, OKAdditional 68.00 hours completed toward BS in Computer Science - Electronics and Computer Science
University of Central Oklahoma
No Degree - Electrical Design
Francis Tuttle Vo-tech
Oklahoma City, OKSkills
Windows Server 2008-2022
DNS, DHCP
Powershell, Python ansible
VMWare ESX (all versions)Linux Enterprise Server, Ubuntu, Redhat Linux Mac OSCisco UCS
Azure, AWS,
VMware VCF
Active Directory
Root-cause analysis
Linux and unix administration
Disaster recovery planning
Hardware configuration
Troubleshooting
Network administration
Standard operating procedures
Storage area networks
Infrastructure management
Windows server administration
Skilled in [hardware]
Design and implementation
Cloud services
Virtualization technologies
Scripting languages proficiency
Software development experience
Organizational improvement
Windows server management
Capacity planning
Expert problem solving
System architecture design
Network design and troubleshooting
Certification
Microsoft MCP
Experience Highlights
- Senior System Engineer, PayPal, Omaha NE, 11/14, mNow, Build and Deploy servers (Virtual and Physical), Deploy and manage global VCF environments., DevOps for managing VMware and Cisco UCS infrastructure., Enhance current processes with powershell., Deploy VM’s in azure., Participate in on-call rotation
- Senior System Administrator, First Data, Omaha, NE, 04/14, 11/14, Responsible for deploy and configuration of Windows and Linux servers in a large multi-national environment., Configure servers based on project specs using bash and perl scripting., Configure systems for applications such as Websphere, JBoss and Apache., Setup security for users and applications., Scripting creation as needed.
- Senior System Administrator, Alegent Health care, Omaha, NE, 05/13, 4/14, Responsible for large multi-farm ESX server installation., Manage and deploy servers (Microsoft and Linux) using ESX and UCS., Maintain Active Directory integrity., Server support for physical and virtual servers (1200+) in Data center and remote locations., Build out systems based on project specs., Troubleshoot server issues as they arise., Manage SAN storage on deployed servers.
- System Administrator, Mutual of Omaha, Omaha, NE, 7/12, 5/13, Provide root cause analysis and 2nd level support for server/end user environment., Custom coding to resolve issues with SCCM app deployment., Additional coding as needed.
- Senior Systems Administrator, Union Pacific Railroad, Omaha, NE, 06/10, 7/12, Deploys and Maintains nationwide infrastructure of 200+ servers., Maintains and troubleshoot issues with infrastructure authentication issues with current directory structure., Design, installs, configures, maintains, and performs system integration testing of Windows/Novell/Linux operating systems, related utilities and hardware., Currently working on project to Migrate from Novell to Microsoft., Requiring the building and managing Windows 2008 R2 servers., Migration of data from a Linux platform, to a mixed Netapp and NTFS file share system., Custom programing to store Active Directory data in SQL databases to assist in the migration process., Custom applications to update/report real-time Active Directory data., Manage Virtual server environments for remote and central sites.
- Senior System Software Technical Analyst, SSM Healthcare Services, St. Louis, MO, 10/08, 06/10, Provide expert technical analysis, design, development and implementation of Windows Server based, Linux OS and Novell applications., Access Manager and Identity Manager., Resolve highly complex technical issues, providing problem analysis and resolution as needed., Troubleshoot DirXML issues related to IDM., Conduct advanced research of new technologies., Coordinate installation of hardware and systems software., Ensure that server/application systems are operational., Assisted in managing the Netbackup environment of 1500+ servers, Install software, establish operating environment, and monitor performance and capacity on an ongoing basis., Responsible for problem analysis and resolution as needed.
- Sr. Infrastructure Engineer/Specialist, Cree Inc., Durham, NC, 8/06, 10/08, Deploys the release of new Technologies as well as designs, installs, configures, maintains, and performs system integration testing of Windows/Novell/Linux operating systems, related utilities and hardware., Assisted primary in managing daily backups and restores (Netbackup), Responsible for troubleshooting server problems as reported by users., Research, evaluates and recommends software and hardware products., Provides new hardware specifications to users based on application needs and anticipated growth, installs new software and hardware and maintains the server infrastructure., Work on multiple projects as a project team member, often as a project leader.
- Network Engineer, Alphanumeric Inc., Raleigh, NC, 5/06, 8/06, Supporting the current environment of Netware and Windows based servers., Provide solutions for issues that occur during production processes., Troubleshooting complex issues as that arise.
- Intel server specialist, Tek Systems, RTP, NC, 10/05, 5/06, ContracRing for Bayer Agrichemicals Responsibilities included server support for Intel-based servers., Install and troubleshoot and maintain hardware and software., Provide support for enterprise Windows environment., Install and troubleshoot hardware and software., Provide all facets of systems maintenance, recovery and configuration., Provide solutions via custom programming for system automation and updates., Provide support via online ticketing system.
- Sr. System Engineer, Evolution Systems Inc., Chicago, IL, 06/05, 10/05, Responsibilities included server support for Intel-based servers., Install and troubleshoot and maintain hardware and software., Provide support for enterprise Novell network environment., Install and troubleshoot hardware and software., Provide all facets of systems maintenance, recovery and configuration., Provide solutions via custom programming for system automation and updates.
- Technical Lead- Server Support Group, National Commerce Financial Corporation, Durham, NC, 10/98, 6/05, Managed a group of eight people, consisting of full time and contract employees., Responsibilities included server support for Intel-based servers., Install and troubleshoot and maintain hardware and software., Perform support and administrative duties in an enterprise environment., Novell and NT (Active Directory) platforms. Novell E-Directory, Active Directory Administration., Enterprise Backup management utilizing ARCserve and Brightstor EB., Install and troubleshoot hardware and software., Experience troubleshooting network issues with IPX and TCPIP., Install and maintain DNS and DHCP servers., Setup of support website to provide access to real-time monitoring of server health., Mentoring additional staff in Active Directory and E-directory policies and procedures., Provide solutions via custom programming for system automation and updates., Application distribution using multiple methods
Awards
- Lockheed Peer-to-Peer Award, 1998
- Oklahoma Corporation Commission Employee of the Month, 1996
- Data Processing Employee of the Month, 1996
- Data Processing Employee of the Month, 1994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- VMUG
Timeline
Senior System Engineer
PayPal
11.2014 - Current
Senior System Administrator
First Data
04.2014 - 11.2014
Senior System Administrator
Alegent Health care
05.2013 - 04.2014
System Administrator
Mutual of Omaha
07.2012 - 05.2013
Senior Systems Administrator
Union Pacific Railroad
06.2010 - 07.2012
Senior System Software Technical Analyst
SSM Healthcare Services
10.2008 - 06.2010
Sr. Infrastructure Engineer/Specialist
Cree Inc.
08.2006 - 10.2008
Associates Degree - Computer Science
Oklahoma City Community College
Additional 68.00 hours completed toward BS in Computer Science - Electronics and Computer Science
University of Central Oklahoma
No Degree - Electrical Design
Francis Tuttle Vo-tech