Mordecai Armstrong
Lakewood,Ohio
Summary
Seasoned Lead Systems Engineer with broad experience in creating and implementing complex system designs. Known for strong problem-solving skills, adept at using industry software, and excelling in team leadership roles. Have made significant contributions to previous employers through successful project management and efficient systems optimization.
Overview
10
10
years of professional experience
Work History
Lead Systems Engineer - Infrastructure Engineer
Ohio Business Machines
06.2016 - Current
- Network Administrator for around 80 MSP (Managed Service Provider) clients with approximately 1000 users, ensuring seamless network operations
- Provided network upgrade recommendations, resulting in an increase in network performance for our MSP Clients
- Built and configured servers (Server 2008 – Windows Server 2022) and installed firewalls (Cisco, SonicWALL, Sophos, FortiGate)
- Migrate companies from On-Prem Infrastructure to Cloud Hosted solutions, improving accessibility
- Moving them to Data Center Hosting, Azure Cloud, Google Workspace and much more
- Install and configure VOIP phone systems, upgrade networks, and implement email and network security measures
- Collaborated with software vendors and other IT entities to ensure smooth integrations and operations
- Configured and managed switches (Cisco, Meraki, Dell, HP, Netgear, Sophos), enhancing network reliability
- Disaster Recovery using Veeam to backup and secure client’s data
- In the instance of a disaster, I quickly restore from Backup to get clients back up and operational
- Promoted from Lead Engineer to Manager, overseeing all network and technical projects
- Led a team of 20+ technicians and engineers, developing new processes and implementations
- Maintained project timeframes, budgets, and status reports, ensuring projects were delivered on schedule and within budget
- Coordinated project team members' development, resulting in a 20% increase in team efficiency
- Implemented IT strategies using project management tools to track performance and conduct risk assessments, achieving a 15% reduction in project risks.
Desktop Administrator - Network Administrator Trainee
Integrated Solution Services Inc. (ISSI)
07.2014 - 06.2016
- Troubleshot and supported technical needs for 800 employees, reducing downtime by 30%
- Created tickets and completed documentation in ServiceDesk Plus, streamlining support processes
- Resolved hardware and software issues via phone, chat, and in-person, achieving a 95% satisfaction rate
- Assisted the network administrator with infrastructure maintenance, ensuring network stability
- Utilized Active Directory to manage user accounts and permissions, improving security protocols
- Managed accounts and distribution groups within Exchange, enhancing communication efficiency
- Coordinated with ISP during outages, minimizing service disruptions.
Education
B.S. in Technical Management -
DeVry University
01.2018
Skills
- Windows Server 2008-2022
- Windows 7 – Windows 11
- Hyper-V Environments
- VMWare Virtualization
- Azure Server Infrastructure
- Linux
- Python
- Java
- C
- VBScript
- MSI/Install Script
- PowerShell
- Intune
- SQL
- MS Access
- Oracle
- SCCM
- Active Directory
- Group Policy
- Microsoft Intune (MDM)
- PXI
- Clonezilla
- WAIK
- DISM
- ImageX
- VMware
- C
- HTML
- Azure Active Directory
- Azure Active Directory Premium (AADP)
- Azure Rights Management Service (ARMS)
- Exchange Online
- SharePoint Online
- OneDrive for Business
- MDM
- Cisco
- Dell
- Sophos
- HP
- Unifi
- Aruba
- Azure
- Data Centers
- Google Suite
- Parallels
- On-Prem to Cloud Server Migration
- From On premise to Data Centers
- From on premise to Azure
- Leading and Training the Helpdesk and Network Administrators
- Managed Network Infrastructure projects
- Managed VOIP installation Projects
- Managed PC and Hardware upgrade projects
- Windows 2008-2022
- SQL Server
- Application Servers
- Active Directory Servers
- DHCP Servers
- DNS Servers
- IIS Servers
- Windows 7-Windows 11
- Microsoft 365 Email Management
- Google Suite Email Management
- Barracuda Email Gateway
- Sophos Email Gateway
- Building and Maintaining a Secure Data Center
- HPE
- FortiGate
- Dynamics
- SharePoint
References
- Tim Ryan, 253-720-7760, Business Colleague, Ohio Business Machines
- Larry Smith, 216-233-6654, Business Colleague, Ohio Business Machines
- RJ Karam, 330-524-7896, Former Supervisor, Integrated Solution Services (ISSI)
- William Randall, 440-392-1238, Former Supervisor, Randall Exterior Construction
Timeline
Lead Systems Engineer - Infrastructure Engineer
Ohio Business Machines
06.2016 - Current
Desktop Administrator - Network Administrator Trainee
Integrated Solution Services Inc. (ISSI)
07.2014 - 06.2016
B.S. in Technical Management -
DeVry University
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