Adam Nakvinda
Edmond,OK
Summary
Highly motivated and eager to learn individual seeking opportunities for professional growth. Experienced in customer service and possess strong leadership skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Chic-Fil-A
Edmond, Oklahoma
01.2021 - Current
- Directed team of employees to ensure seamless shift operations.
- Delivered exceptional customer service by proactively addressing concerns and resolving issues.
- Executed cash transaction processes and ensured accuracy of financial registers.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Analyzed performance metrics, identifying areas for improvement in workflows and processes.
- Kept our speed of service through the drive thru under 3 minutes by creating expectations and training to team members.
Cashier
O'Reilly Auto Parts
Edmond, Oklahoma
01.2020 - 01.2021
- Facilitated customer inquiries to identify suitable car parts and offered tailored recommendations.
- Executed basic vehicle maintenance tasks, including battery installations and replacement of wiper blades and headlights.
- Executed cash transaction processes and ensured accuracy of financial registers.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Economics -
University of Central Oklahoma
Edmond, OklahomaHigh School Diploma -
Bartlesville High School
Bartlesville, Oklahoma01.2021
Skills
Teachable and quick learner
Leadership skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Teamwork
Certification
Automotive Service Certificate, [Tri County Tech] Completed [2021]
Languages
English (Fluent)
Additional Information
- Played basketball in high school, fostering a strong work ethic and teamwork skills
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Timeline
Supervisor
Chic-Fil-A
01.2021 - Current
Cashier
O'Reilly Auto Parts
01.2020 - 01.2021
Bachelor of Economics -
University of Central Oklahoma
High School Diploma -
Bartlesville High School