Emmanuella Apraku
Fairfield,Hamilton
Summary
A highly motivated and success-driven individual with an excellent work ethic and ability to quickly learn new skills and identify opportunities for positive outcomes.
Overview
9
9
years of professional experience
Work History
Supervisor
Asafo African Distribution
Fairfield, OH
02.2019 - Current
- Direct and supervise a team of 15 employees in daily operations.
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
- Perform weekly inventory checks to ensure sufficient stock levels for all products.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responds to customers' questions regarding products, prices, and availability.
- Ensures objectives and goals of the company are achieved.
- Answering and making calls for customer satisfaction.
Lead Quality Inspector
Onyame Akwan Incorporated
Accra, Ghana
03.2015 - 07.2018
- Assisted with training personnel on proper inspection techniques, equipment usage, and safety protocols.
- Investigated customer complaints related to quality issues and documented findings.
- Performed detailed inspections of incoming materials and components for defects. (Manufacturing and Expiration Dates)
- Generated statistical process control charts using data from routine inspections to track trends in product quality.
- Performed daily inspections on production lines, monitoring and evaluating product quality throughout the manufacturing process, and communicating discrepancies to management.
- Evaluated existing processes for efficiency improvements while maintaining adherence to GMPs.
- Analyzed data from tests performed on products to ensure that they meet specifications and industry standards.
- Reviewed end-of-day paperwork to ensure accuracy and proper documentation.
Education
Associate of Arts - Organizational Leadership
University of Cincinnati Blue Ash College
Cincinnati, OH04-2024
Skills
- Planning and problem solving
- Accurate record keeping
- Interpersonal communication
- Industrial hygiene
- Team player
- Customer Service
- Quality Inspection
- Decision making
- Sales development
- Teachable spirit
- Experience in Microsoft suites
Languages
English
Full Professional
French
Limited
Twi
Native/ Bilingual
Timeline
Supervisor
Asafo African Distribution
02.2019 - Current
Lead Quality Inspector
Onyame Akwan Incorporated
03.2015 - 07.2018
Associate of Arts - Organizational Leadership
University of Cincinnati Blue Ash College
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