Adam Nelson
Boise,ID
Summary
Dedicated professional with experience in hospitality, guest services and students with special needs. Proven ability to collaborate effectively with team members or teaching staff to enhance both a customer and student experience. Known for reliability, empathy and effective communication skills.
Overview
21
21
years of professional experience
Work History
House Attendant
Avi Resort and Casino
Laughlin, NV
05.2022 - 02.2026
- Maintained cleanliness and organization of guest areas, ensuring high standards of hospitality.
- Collaborated with housekeeping team to prepare rooms for arrival and maintain inventory levels of supplies.
- Responded promptly to guest requests and concerns, enhancing overall customer satisfaction through effective service.
- Operated cleaning equipment and tools efficiently, adhering to safety protocols and operational procedures.
- Conducted regular inspections of public spaces, identifying maintenance needs and reporting issues to management.
- Demonstrated excellent time management skills while working under tight deadlines to complete cleaning tasks.
- Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
Front End Clerk
Safeway
Mohave Valley, AZ
09.2021 - 04.2022
- Processed customer transactions accurately and efficiently at checkout stations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front-end area to ensure a welcoming environment.
Head Usher
Alameda Theater and Cineplex
Alameda, CA
05.2015 - 03.2021
- Supervised and coordinated ushering staff during events to ensure smooth operations.
- Trained new ushers on customer service standards and operational procedures.
- Maintained immaculate facilities through diligent cleaning efforts, enhancing visitor satisfaction with the theater''s cleanliness standards.
- Served as a liaison between patrons and management, effectively addressing concerns and resolving issues.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
Paraprofessional Educator
Alameda Unified School District
Alameda, CA
11.2004 - 08.2021
- Supported classroom instruction by implementing individualized learning strategies for diverse student needs.
- Collaborated with teachers to enhance lesson plans and instructional materials for improved student engagement.
- Monitored student progress, providing feedback and adjusting interventions to promote academic success.
- Assisted in developing and maintaining a positive classroom environment that fosters respect and inclusivity.
- Led small group activities aimed at reinforcing core concepts and enhancing peer collaboration skills.
- Provided support during classes, group lessons, and classroom activities.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment and classroom displays that supported the teachers lesson delivery.
Education
High School Diploma -
Alameda High School
Alameda, CASkills
- Proactive attitude
- Strong organization
- Flexible schedule
- Floor cleaning, polishing, and waxing
- Guest service and support
- Special education support
- Calm and patient demeanor
- Teacher support
- Computer skills
Timeline
House Attendant
Avi Resort and Casino
05.2022 - 02.2026
Front End Clerk
Safeway
09.2021 - 04.2022
Head Usher
Alameda Theater and Cineplex
05.2015 - 03.2021
Paraprofessional Educator
Alameda Unified School District
11.2004 - 08.2021
High School Diploma -
Alameda High School